Aize Emeka-Ogumka
Brandon,MB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Integrated Corporate Solutions
02.2012 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Banking And Finance
University of Benin
Nigeria2008
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Scheduling
Follow-up skills
Product Knowledge
Call center experience
Certification
CPR/FIRST AID/AED. - St John Ambulance
References. - Efemena
+1 204 441 8656
Efemena@westmanimmigrantservices.ca
Femi Akeredolu
+2348033788275
femakeredolu@icsoutsourcing.com
Timeline
Customer Service Representative
Integrated Corporate Solutions
02.2012 - 07.2024
Bachelor of Science - Banking And Finance
University of Benin
Similar Profiles
Emmanuel Oluwaseyi BalogunEmmanuel Oluwaseyi Balogun
Customer Care Officer at Integrated Corporate ServicesCustomer Care Officer at Integrated Corporate Services
CHRISTIANAH OLUWABUSAYO ONICHRISTIANAH OLUWABUSAYO ONI
Transaction Officer at Integrated Corporate Services (Guaranty Trust Bank)Transaction Officer at Integrated Corporate Services (Guaranty Trust Bank)
Ha Chak CHONGHa Chak CHONG
System Engineer at Integrated Enterprise Solutions Limited, IT SolutionsSystem Engineer at Integrated Enterprise Solutions Limited, IT Solutions