Aizaz Shaikh
Oakville,Canada
Summary
Results-driven professional with over 23 years of experience in business processes, customer service, and operations within the life insurance sector. Expertise in process design and quality assurance, supported by a strong background in branch operations and underwriting. Proven track record of enhancing operational efficiency and delivering exceptional customer experiences through strategic process improvements. Committed to leveraging industry knowledge to drive organizational success and foster client satisfaction while ensuring alignment with evolving market demands.
Overview
25
25
years of professional experience
Work History
Sr. Vice President – Business Solutions & Quality
Bajaj Alliance Life Insurance
02.2024 - 06.2025
- Process re-engineering
- Process Quality
- Service Quality
- RPA automation enablement for Underwriting, NB & servicing
- NRI vertical Ops
- Audit and Compliance -OPS
Vice President – Operations
Max Life Insurance
01.2021 - 01.2024
- Product Setup, administration & automation
- Manage Customer Policy Lifecycle and related 3.5 Mn Servicing transactions, along with productivity, turnaround time, and quality parameters.
- Company initiated & Customer initiated Payout Processing of over Rs.112 Bn
- Customer Website experience management
- Customer service project Management
- Unclaimed balance portfolio management
- Managing Shared services framework, related to other 4 departments
- Audit and Compliance
- (Policy Servicing , Customer service & Product Administration Group)
Associate Vice President
ICICI Prudential Life Insurance Co.
11.2018 - 01.2021
- Ensure overall Lean / Six Sigma process improvement & discipline in all processes.
- Leverage analytical tools to diagnose, recommend and resolve significant process issues with an ability to influence senior stakeholders to drive change across the functional area.
- Collaboration with the project sponsor and the cross-functional project team to translate business problems into statistical problems and sought solutions which finally translate into business implementation plans.
- Process optimization, initiatives supporting the backend Operations / Branch operations.
- New Business Partner onboarding process set up
- Managing ICICI bank relationships for all digitization initiatives & bank related process management
- End-to-end process management inclusive of process repositories, version control, and change management.
- (Head -Business Solutions Group)
Associate Vice President
ICICI Prudential Life Insurance Co.
04.2017 - 10.2018
- Managed team Underwriting to ensure onboarding of risk-calibrated business.
- Spearhead automation processes in Underwriting
- Implemented key Protection business initiatives.
- Ensured Audit Compliance of the overall process.
- Managed Reinsurance processes
- (Head - Underwriting)
Associate Vice President
ICICI Prudential Life Insurance Co.
04.2016 - 03.2017
- Managed central Policy Issuance, Retail, and Group operations team.
- Establish a process governance structure with process owners and own the enterprise process map
- Automation and governance
- Vendor Management
- NRI Operations
- Group new partner onboarding
- (Head -Central Operations)
Associate Vice President / Chief Manager
ICICI Prudential Life Insurance Co.
04.2014 - 03.2016
- Process designs, pre-dominantly digitalization project implementation
- Create, analyze, and validate detailed functional specifications.
- Facilitating design sessions with the implementation team to define the solution.
- Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Design process for Distribution operations.
- Process Design
- Ensured compliance with business standards and industry regulations.
Sr. Manager / Cluster Manager /Assistant Manager / Team Leader
ICICI Prudential Life Insurance Co.
04.2007 - 03.2011
- Manage and oversee administrative functions of 41 branches to ensure all processes fall in line with company guidelines.
- Ensure branch quality scores.
- Managed branch processes end to end and ensure green rating in Audit & Compliance
- Branch projects management
- Ensured compliance with business standards and industry regulations.
- Quality matrix design
- Ensured compliance with business standards and industry regulations.
Education
Bachelor of Commerce - Advance Accounting & Auditing
University Education :Gujarat University
01.1997
Higher Secondary -
Central School
05-1994
Skills
- Project management
- Operations planning
- Underwriting
- Automation
- Process Management
Timeline
Sr. Vice President – Business Solutions & Quality
Bajaj Alliance Life Insurance
02.2024 - 06.2025
Vice President – Operations
Max Life Insurance
01.2021 - 01.2024
Associate Vice President
ICICI Prudential Life Insurance Co.
11.2018 - 01.2021
Associate Vice President
ICICI Prudential Life Insurance Co.
04.2017 - 10.2018
Associate Vice President
ICICI Prudential Life Insurance Co.
04.2016 - 03.2017
Associate Vice President / Chief Manager
ICICI Prudential Life Insurance Co.
04.2014 - 03.2016
Sr. Manager / Cluster Manager /Assistant Manager / Team Leader
ICICI Prudential Life Insurance Co.
04.2007 - 03.2011
Bachelor of Commerce - Advance Accounting & Auditing
University Education :Gujarat University
Higher Secondary -
Central School