Aiza Tariq
Mississauga,ON
Summary
Student service professional with U of T residence and campus experience. Well-versed in the student life cycle through roles in Student Housing & Residence Life, Student Recruitment & Admissions, and the Centre for Student Engagement, I support students from inquiry and application to on-campus residence, to engagement, and persistence to graduation. Strong in front-desk service, accurate documentation, shift support, and calm problem-solving. Skilled in Microsoft 365, Excel, ROSI, Quercus, and StarRez. Known for clear, inclusive communication and organized operations during peak times.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident DON
Student Housing & Residence Life, University of Toronto
Mississauga, ON
09.2018 - 05.2019
- Approachable first contact for first-year residents; answered questions, de-escalated various levels of conflict, and connected students to supports with discretion.
- Coordinated move-in and move-out logistics, signage, and line flow; communicated expectations and timelines to residents and families.
- Completed duty rounds and documentation; recorded incidents, lockouts, and maintenance tickets; coordinated with Campus Safety and Facilities according to SOPs.
- Supported access and key procedures during lockouts; provided after-hours referrals; applied safeTALK, and maintained confidentiality.
Team Lead, Transition Coaching Program; Transition
Centre for Student Engagement, University of Toronto
Mississauga, Ontario
09.2021 - 04.2023
- Identified transition challenges using the Beginning College Survey of Student Engagement (BCSSE), and delivered one-on-one coaching to support student goal-setting.
- Oversaw program development to enhance student retention and persistence to graduation.
- Scheduled coaching appointments, tracked attendance and outcomes, and kept case notes that informed timely follow-ups.
- Designed and delivered peer coach training on goal-setting, referral pathways, and inclusive communication; coordinated weekly schedules and coverage.
- Used early-alert information to reach out to at-risk students, and connect them with academic and wellness resources.
- Produced quick reference guides and checklists so front-line peers could deliver consistent service.
Team Lead, Senior Student Ambassador
Student Recruitment & Admissions, University of Toronto
Mississauga, ON
05.2019 - 08.2020
- First point of contact for prospective students and families; provided accurate admissions, program, and timeline information; triaged complex inquiries.
- Updated application notes and maintained accurate records to support timely decisions and follow-ups.
- Assisted with the transfer credit review by organizing documents and checking course information against guidelines.
- Presented at tours and webinars for audiences of 30 to 100; facilitated Q&A, and follow-up communications.
- Coordinated recruitment event logistics: schedules, space, and tech checks, and student ambassador coverage.
Senior Customer Experience Associate
Scotiabank
Milton, Ontario
08.2024 - Current
- Operates a high-volume front-line client service with accurate cash handling and documentation; balanced tills and maintained audit-ready logs.
- Built an Excel cash-balancing tool that reduced reconciliation time and errors.
Office Administrator; Guest Services Team
JOEY Restaurants
Etobicoke, Ontario
09.2022 - 11.2024
- Produced daily sales and profit reports, and maintained expense records that supported budgeting and audits.
- Onboarded and trained staff on desk standards, checklists, and communication protocols.
Education
Bachelor of Arts - Human Resources Management
George Brown College
Toronto08-2026
Bachelor of Arts - Spec. History of Religions; Min. Education Studies
University of Toronto
Mississauga, ON11-2023
Skills
- Front desk operations: phone and email triage, queue management, complaint resolution
- Student life cycle support: inquiry, application/admissions, transition, residence life, engagement, and persistence to graduation
- Systems: Microsoft 365 (Excel, Outlook, Word, Teams), ROSI, Quercus, StarRez
- Demonstrated ability to problem-solve in crises and manage high-stakes situations using excellent judgment and discretion
- Team support: onboarding and training, coverage planning
- Exceptional administrative skills are highlighted through oral and written communication
Affiliations
- Student Advisory Committee, Office of the Vice-Provost: Supported the design and implementation of institutional initiatives focused on enhancing the undergraduate academic learning experience.
Certification
First Aid CPR/AED Level C, Feb. 2025
LivingWorks Start, Mississauga, Ontario, Sept. 2023
Timeline
Senior Customer Experience Associate
Scotiabank
08.2024 - Current
Office Administrator; Guest Services Team
JOEY Restaurants
09.2022 - 11.2024
Team Lead, Transition Coaching Program; Transition
Centre for Student Engagement, University of Toronto
09.2021 - 04.2023
Team Lead, Senior Student Ambassador
Student Recruitment & Admissions, University of Toronto
05.2019 - 08.2020
Resident DON
Student Housing & Residence Life, University of Toronto
09.2018 - 05.2019
Bachelor of Arts - Human Resources Management
George Brown College
Bachelor of Arts - Spec. History of Religions; Min. Education Studies
University of Toronto
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