Aiza Sioson
Vancouver,Canada
Summary
Dynamic Operations Coordinator with a proven track record at Securiguard, excelling in employee scheduling and payroll administration. Skilled in conflict resolution and customer relationship management, I successfully identified cost-saving solutions, reducing overtime hours while fostering strong team collaboration. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Securiguard
Vancouver, BC
02.2024 - Current
- Scheduled employees in compliance with BC Labor Standards and CBA requirements.
- Managed operations across Vancouver, Nanaimo, and Victoria sites.
- Ensured adherence to organizational policies, regulations, and standards.
- Identified cost-saving solutions, successfully reducing overtime hours.
- Established professional relationships with workforce to enhance communication.
- Served as primary contact for staff, addressing concerns promptly.
- Conducted payroll duties, managing weekly schedule lockdowns and ensuring accurate employee payments.
- Maintained client and employee files while overseeing uniform inventory and replenishment.
Service Deli Clerk
Costco
Burnaby, Canada
06.2023 - 03.2025
- Slices vegetables for salads, entrees and garnish on prepared foods. Assembles party trays, meals, pizzas and salads.
- Prepares and cooks rotisserie chickens, ribs and entrees. Coats ribs with barbecue sauce, combines ingredients for entrees and sauces, mixes by hand, forms and assembles. Bakes product using commercial oven and rotisserie oven.
- Packages, wraps, seals, weighs and labels product with automated wrapping machine. Stocks and rotates display case.
- Follows Costco formulas and diagrams and monitors finished product to see that department consistency and quality standards are met. Complies with health code, such as sanitation, temperatures and pull dates. Upholds safety and security procedures.
- Performs preventative maintenance for machinery, equipment and implements. Cleans equipment by disassembling and spraying with cleaning and sanitizing agent and wiping base. Washes and sanitizes parts in 3 compartment sink or power soak sink.
- Operates trash compactor and cardboard bailer.
- Counts product on hand, figures out production needs, and documents production on daily form. Fills out time and temperature record forms. Records product to be salvaged, damaged, or destroyed for manager audit. Completes sanitation checklist after final cleanup.
Proactive Business Coordinator
Shaw Communications
Vancouver, Canada
03.2023 - 07.2023
- Owning the customer experience through both inbound, outbound, and proactive contact.
- Leveraging your expertise using Shaw diagnostic tools to determine outages, saturation events, and other customer/network impacting incidents.
- Engaging internal teams or vendors to ensure the successful resolution of technical service issue.
- Matching the features, advantages, and benefits of Shaw products and services to our customers and making appropriate recommendations around their product set.
- Engaging in conversation with leadership regarding pain points for customers and staff.
- Lead incident management activities, ensuring restoration in line with established service level agreements.
- Monitor Network 24/7 (The work shifts include days, nights, and weekends).
- Develop, document, and communicate proactive Business support best practices & standards.
Business Technical Support
Shaw Communications
Vancouver, Canada
09.2021 - 03.2023
- Perform connections and the installation of Internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminal's (DPTs) and home entertainment equipment.
- Respond and resolve customer issues arising from the installation and operation of Shaw High-Speed Internet, Digital Phone and/or cable services.
- Contribute to the growth of all Shaw products and services through promotion and sale of our products.
- Respond to customer reported service problems involving analog, phone and digitally delivered services.
- Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner.
- Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors.
- Work with other technical staff to ensure the resolution of customer issues in an effective and timely manner.
- Maintain accurate system records and support documentation for all work orders.
- Ensure vehicle, test equipment and tools are maintained in excellent condition.
- Promote a positive image of Shaw products and services while providing exceptional customer service.
Part Time Assistant Cook, Front-end Team Member
Indochine Kitchen + Bar
Vancouver, Canada
10.2021 - 02.2022
- Perform all cleaning, washing, and preparation duties required in the kitchen.
- Assist cooks and kitchen supervisors with all tasks necessary to ensure that kitchen operations run smoothly.
Part Time Cook, Front-end Team Member
Tera V Café F.A Food Consulting Incorporated
Vancouver, Canada
03.2021 - 09.2021
- Responsible for providing a pleasurable dining experience.
- Preparing ingredients, adhering to the restaurant menu, and following food health and safety procedures.
Service Guarantee Expert Specialist
Shaw Communications
Vancouver, Canada
10.2020 - 09.2021
- Owning the customer experience within the first 14 days of their activation through both inbound and proactive contact.
- Providing customers, the experience they expect through a white-glove service approach post activation.
- Leveraging your expertise using Shaw diagnostic tools to determine outages, saturation events, and other customer/network impacting incidents.
- Promoting and selling the features, advantages, and benefits of Shaw products and services to our customers.
- Analyzing data to develop permanent solutions to common customer pain points.
Part Time IT Technician
CT Business - Golf BC
Vancouver, Canada
05.2020 - 01.2021
- Assist clients in installing and maintaining computer systems and networks to achieve the highest functionality and optimize the role of technology.
Hybrid Technical Support Representative
Shaw Communications
Vancouver, Canada
01.2019 - 11.2020
- Supporting Shaw Cable and Internet consumers through Phone and Chat.
- Phone Trained.
- Advanced Netcracker Trained.
- Fiber Trained.
Digital Messaging Specialist
Shaw Communications
Vancouver, Canada
05.2020 - 10.2020
- Providing Technical assistance to all Shaw customers regarding Phone, Internet, and Cable Service through chats.
Service Activation Specialist
Shaw Communications
Vancouver, Canada
12.2019 - 05.2020
- Provide end-to-end ownership of activations including support technicians & customers.
- Provide advanced knowledgeable technical support and troubleshooting guidance pertaining to end-to-end installation for all Shaw services.
- Demonstrate competency when using Shaw diagnostic tools to determine outages, saturation events, and other customer/network impacting incidents.
- Effectively promote, diagnose, and troubleshoot customers problems.
- Provide ongoing feedback on product quality and effectiveness of tools and process.
- Develop and sustain positive customer and employee relations.
- Look for opportunities to improve our business and elevate customer experiences.
- Employ time management and multi-tasking skills to maintain high service levels!
- Identify trends / outages and escalate to TNO teams in a timely fashion.
- Activate and provide troubleshooting support for Legacy DCT's, Internet and Phone CPE.
- Be responsible for integrity of Phone numbers and regulatory commitments ensuring customer safety and reduces business risk of liability.
Service Crew - Part Time
McDonalds
Vancouver, Canada
09.2018 - 04.2020
- Prepare and service food to customers and provide customer service.
IT Helpdesk Technician
Nokia Siemens Networks-ATOS
Manila, Philippines
01.2012 - 07.2014
- Providing support to all Nokia Siemens Networks employees thru call and email globally.
Technical Support Representative
Stream Global Services
Mandaluyong City, Philippines
12.2010 - 12.2011
- Handled 2 accounts.
- Dell Solution Station - Hardware and Software Support. Re-installation of Operating System. Removing virus and malware. Supporting consumer based in the US.
Technical Support Representative
Teleperformance
Ortigas, Philippines
08.2009 - 05.2010
- Verizon Tier 2 Agent / AutoDialer- providing troubleshooting step to fix DSL connection. Dispatching technician to customers location.
- Tier 3 Network Specialist - Part of the escalation team for consumer issue and level support for tier 2 agents.
Education
Caregiving Tesda NC II -
Caregiving Certification
Taytay, Rizal, Philippines01.2018
Advance Diploma in Computer Studies - Multimedia and the Internet
Informatics Computer Institute
Binangonan, Rizal, Philippines01.2005
BS - computer Engineering
University of Rizal system
Binangonan, Rizal, Philippines01.2002
Skills
- FileMaker Pro
- Regulatory compliance
- Advanced Netcracker
- RSC tools
- RSA SecurID
- Cisco VPN
- Printer and scanner troubleshooting
- PC hardware and software support
- LAN and WAN connectivity
- Email client support
- SAP expertise
- Customer management
- Active Directory administration
- Driver installation
- Virus removal techniques
- Tracktic proficiency
- Citrix usage
- Domain controller management
- Hosting and domain troubleshooting
- Satellite troubleshooting skills
- Meraki dashboard for smart devices
- Employee scheduling systems
- Payroll administration strategies
- Customer service excellence
- Time management skills
- Team collaboration techniques
- Conflict resolution strategies
- Project coordination abilities
- Relationship building skills
- Scheduling proficiency
- Customer relationship management
References
- Sabrina Lee, Western Canada Recruiter, Securiguard, Services Ltd, Sabrina.lee@securiguard.com, 7786807508
- Allan Fernandez, National Supervisor, Shaw Communications, Allan.Fernandez@sjrb.ca, 7783736831
- Eric McElrevy, Operations Manager, Securiguard Services Ltd., 6043163183
Timeline
Operations Coordinator
Securiguard
02.2024 - Current
Service Deli Clerk
Costco
06.2023 - 03.2025
Proactive Business Coordinator
Shaw Communications
03.2023 - 07.2023
Part Time Assistant Cook, Front-end Team Member
Indochine Kitchen + Bar
10.2021 - 02.2022
Business Technical Support
Shaw Communications
09.2021 - 03.2023
Part Time Cook, Front-end Team Member
Tera V Café F.A Food Consulting Incorporated
03.2021 - 09.2021
Service Guarantee Expert Specialist
Shaw Communications
10.2020 - 09.2021
Part Time IT Technician
CT Business - Golf BC
05.2020 - 01.2021
Digital Messaging Specialist
Shaw Communications
05.2020 - 10.2020
Service Activation Specialist
Shaw Communications
12.2019 - 05.2020
Hybrid Technical Support Representative
Shaw Communications
01.2019 - 11.2020
Service Crew - Part Time
McDonalds
09.2018 - 04.2020
IT Helpdesk Technician
Nokia Siemens Networks-ATOS
01.2012 - 07.2014
Technical Support Representative
Stream Global Services
12.2010 - 12.2011
Technical Support Representative
Teleperformance
08.2009 - 05.2010
Caregiving Tesda NC II -
Caregiving Certification
Advance Diploma in Computer Studies - Multimedia and the Internet
Informatics Computer Institute
BS - computer Engineering
University of Rizal system
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