Aiza Punzalan
Toronto
Summary
Dynamic and dedicated professional with extensive experience in customer service at Paradise Legardere. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining accuracy, while demonstrating reliability and teamwork in high-pressure environments. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Cashier
Paradise Legardere
06.2015 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Restuarant Waitress
Watan Kabab
04.2019 - 01.2020
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Sales Associate
Star Shoes
07.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Fine Arts
Malanga High School
Philippines 12-2004
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
Languages
English
Professional Working
Timeline
Restuarant Waitress
Watan Kabab
04.2019 - 01.2020
Sales Associate
Star Shoes
07.2015 - 12.2015
Cashier
Paradise Legardere
06.2015 - 07.2020
Associate of Arts - Fine Arts
Malanga High School
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