Summary
Overview
Work History
Education
Skills
Phone
References
Email
Personal Information
Certification
Timeline
Generic

AIYANNA COSBY

Chula Vista

Summary

Dedicated college student majoring in History and Global Studies with a strong work ethic and a passion for providing excellent customer service. Empathic and attentive to customers' needs, ensuring a positive dining experience. Result-oriented and focused on delivering high-quality service to contribute to the success of the restaurant. Seeking a server position to gain practical experience and further develop customer service skills. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Contreras Engineering and Remodling Inc
Chula Vista
04.2023 - 05.2024
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Server

PokeVida
San Diego
05.2023 - 04.2024
  • Performed multiple duties such as opening and closing, serving customers, cleaning and taking out the trash, cooking and prepping food, and collaborating with coworkers to upsell at PokeVida in the Restaurants market
  • Collaborate with kitchen staff to ensure efficient and timely preparation of food orders, resulting in a smooth and seamless dining experience for customers
  • Develop strong product knowledge of menu items to effectively answer customer questions and make recommendations based on their preferences and dietary restrictions, resulting in a personalized and satisfying dining experience at PokeVida
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills and calculate totals.

Barista

Starbucks
Chula Vista
07.2022 - 06.2023
  • Built and served a variety of drinks to customers at Starbucks, ensuring high-quality customer service in a fast-paced restaurant environment
  • Interacted with customers, building relationships and providing personalized service
  • Opened and closed the store, restocked inventory, and maintained a clean work area
  • Operated the cash register, took customer orders, and resolved any complaints or issues
  • Continuously maintain knowledge of Starbucks' coffee offerings, including flavor profiles, brewing methods, and seasonal promotions, in order to provide accurate and helpful recommendations to customers

Education

High School Completed -

Bayfront Charter Highschool
01.2027

Currently attending -

Southwestern Community College
02.2025

Skills

  • Problem-Solving Skills
  • Cashier Knowledge
  • Customer Service Experience
  • Food Handling
  • Taking and Remembering Orders
  • Cash Handling
  • Leadership Skills
  • Food Prep and Dishwashing
  • Opening/Closing
  • Collaborative Nature
  • Time Management
  • Multitasking
  • Upselling
  • Restaurant Environment
  • Seasonal Promotions

Phone

  • Personal, 619-836-5183
  • Work, 818-518-4991
  • Personal, 619-836-4874

References

  • Nayeli Garcia, nayg18@yahoo.com, 619-836-4874
  • Ashley Steele, ashley@krowmgmt.com, 818-518-4991

Email

  • Personal, nayg18@yahoo.com
  • School, ac1146451@swccd.edu
  • Work, ashley@krowmgmt.com

Personal Information

Age: 18

Certification

  • California Food Handlers

Timeline

Server

PokeVida
05.2023 - 04.2024

Administrative Assistant

Contreras Engineering and Remodling Inc
04.2023 - 05.2024

Barista

Starbucks
07.2022 - 06.2023

High School Completed -

Bayfront Charter Highschool

Currently attending -

Southwestern Community College

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AIYANNA COSBY