Aiyana Fairbanks
Sacramento
Summary
Dynamic customer service professional with proven success at Hot Topic, excelling in sales coaching and cash handling accuracy. Recognized for building strong customer relationships and consistently meeting sales targets. Adept at training staff and enhancing team performance, ensuring a positive shopping experience and fostering loyalty.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Key Holder
Hot Topic
05.2024 - Current
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Mentored new sales associates to contribute to store's positive culture.
Freelancer
Freelancer
11.2023 - 05.2024
Take-Out Server
BJ's Restaurant & Brewhouse
05.2022 - 11.2022
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Operated cash register to accept cash, debit and credit card payments from customers.
Sales Associate
Hot Topic
10.2019 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
Waitress
Maxine's Gumbo House
01.2019 - 06.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cocktail Server
Ramo's Sports Bar
04.2018 - 11.2018
- Maintained accuracy and efficiency when processing sales transactions.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Maintained clean and organized bar area.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
GED -
Home-school
At HomeSkills
- Opening and closing coordination
- Sales coaching
- Customer service management
- Cash handling accuracy
- Cash handling
- Customer service
Timeline
Key Holder
Hot Topic
05.2024 - Current
Freelancer
Freelancer
11.2023 - 05.2024
Take-Out Server
BJ's Restaurant & Brewhouse
05.2022 - 11.2022
Sales Associate
Hot Topic
10.2019 - 03.2022
Waitress
Maxine's Gumbo House
01.2019 - 06.2019
Cocktail Server
Ramo's Sports Bar
04.2018 - 11.2018
GED -
Home-school