Aiyana Evans
Sacramento
Summary
Experienced Family Service Worker III at Sacramento Employment & Training Agency, focused on workforce development and career planning. Strong track record in fostering community relationships and optimizing organizational efficiency. Expertise in empowering clients through personalized support and clear communication, ensuring access to critical employment resources and training opportunities.
Overview
22
22
years of professional experience
Work History
Family Service Worker III
Sacramento Employment & Training Agency
Sacramento
09.2025 - Current
- Assisted clients with access to employment resources and job training programs.
- Evaluated client eligibility for various assistance programs and services.
- Maintained accurate records of client interactions and eligibility determinations.
- Assisted clients in completing applications for financial assistance programs.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
Commissioner - Board Member
First 5 Sacramento
Sacramento
01.2020 - Current
- Support the optimal development of children ages 0-5
- Advocate for healthy pregnancies
- Empower families
- Strengthen communities
- Create connections between public and nonprofit partners
- Build strong systems for families in California
- Promote healthy lifestyle management
- Financial Planning and Systems and Optimization subcommittee member
Academic Success Coach
William Jessup University
Rocklin
01.2018 - 05.2025
- Advised students on academic pathways and career exploration to enhance decision-making processes.
- Conducted individual and group advising sessions to develop tailored college and career plans.
- Collaborated with campus departments to promote student success initiatives and support services.
- Provided one-on-one career counseling using assessment tools to evaluate client strengths.
- Explained institutional policies to ensure student understanding and compliance.
- Mentored students on academic probation, offering guidance for improvement.
- Organized orientations and events to inform students about admissions and career opportunities.
- Maintained confidential student records while implementing strategies to increase retention.
Customer Service Advocate
Verizon Wireless
Rancho Cordova
01.2004 - 01.2017
- Directed daily operations of 15-20 new hire frontline employees
- Evaluated and coached call behaviors for regulatory compliance and adherence to policy
- Assisted customers and representatives with questions or concerns regarding discounts, billing, payments, promotions, and general information regarding wireless service needs
- Researched accounts and identified opportunities to market products and services.
- Organized trainings and events
- Facilitated meetings and encouraged cross-functional collaboration
- Coached, trained, mentored, and led teams to achieve performance goals
- Evaluated and documented representatives performance and strategized improvement plans for areas of opportunities
Education
Master of Arts - Human Resource Development
Webster University
St Louis, MO01.2017
Graduate Certificate - Managing Change Leadership
Webster University
St Louis, MO01.2017
Bachelor of Arts - Sociology
Morris College
Sumter, SC01.2004
Skills
- Networking and community building
- Career planning and assessment
- Communication skills
- Efficiency improvement
- Organizational abilities
- Interpersonal skills
- Leadership and project management
- Adaptability and flexibility
- Conflict resolution strategies
- Resume writing expertise
- Career exploration strategies
- Workforce development initiatives
- Workforce readiness training
Accomplishments
- Women in STEM Achievement Award, Verizon Wireless, 2006
- Outstanding CSR, Verizon Wireless, 2006, 2008, 2010, 2017
- Volunteer of the Year, Capital Christian Center, 2019
Volunteer Experience
- Hospitality Team Member, Capital Christian Center, 01/17, 12/19
- Commissioner, First 5 Sacramento, 01/20, Present
- Faculty Mentor, Black Student Union, 01/18, 12/20
Professional Development
- Diversity, Inclusion and Belonging, Linkedin Learning
- Taking Ownership in Your Career, Linkedin Learning
- Toastmasters
- Meeting the Unique Needs of Non-Traditional Students, Innovative Educators
- Reimagining The Future of Student Success, Innovative Educators
Timeline
Family Service Worker III
Sacramento Employment & Training Agency
09.2025 - Current
Commissioner - Board Member
First 5 Sacramento
01.2020 - Current
Academic Success Coach
William Jessup University
01.2018 - 05.2025
Customer Service Advocate
Verizon Wireless
01.2004 - 01.2017
Master of Arts - Human Resource Development
Webster University
Graduate Certificate - Managing Change Leadership
Webster University
Bachelor of Arts - Sociology
Morris College