Aiyana Espinoza

Promoted into a leadership role after demonstrating strong operational, organizational, and customer service skills.

• Lead and manage a team of 10+ employees in a fast-paced, high-volume restaurant environment
• Train, mentor, and onboard new hires, improving team performance and service consistency
• Enforce OSHA and health safety regulations, maintaining a clean, compliant, and organized workplace
• Improved health inspection scores by implementing stronger sanitation practices and accountability standards
• Increased overall sales through enhanced customer service, upselling techniques, and operational improvements
• Plan and execute large-scale events serving 100+ guests, ensuring efficiency and high customer satisfaction
• Oversee inventory management, supply ordering, and vendor relationships
• Resolve customer concerns quickly and professionally, maintaining a positive dining experience

• Maintained clean and sanitary environments while following strict safety procedures
• Delivered excellent customer service by communicating clearly with pet owners and addressing concerns
• Monitored animal health and reported issues promptly