Aiya Rashidkadour
Victoria,British Columbia
Summary
Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks. Knowledge of pharmacy software and communication techniques to support team goals and patient care. Quick to adapt and eager to contribute to a healthy work environment, and excellent patient care.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart
11.2021 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported operations with filing, copying and faxing.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
Customer Service Representative
Walmart
03.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Shift Supervisor
Tim Hortons
09.2018 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
No Degree - Biology
Camosun College
Victoria, None04-2027
Skills
- Customer relations
- Data entry
- Medication dispensing
- Positive attitude
- Creative problem solving
- Filing documents
- Complaint handling
- Organizing supplies
- Drug inventory control
- Paperwork processing
- Pharmaceutical calculations
- Computer savvy
- Insurance billing
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Interests
- Fundraising Events
- Paddle Boarding
- Hiking
- Creative Writing
Timeline
Pharmacy Assistant
Shoppers Drug Mart
11.2021 - Current
Customer Service Representative
Walmart
03.2020 - 09.2021
Shift Supervisor
Tim Hortons
09.2018 - 09.2020
No Degree - Biology
Camosun College
Similar Profiles
Claudia PerezClaudia Perez
Beauty Advisor at Shoppers Drug MartBeauty Advisor at Shoppers Drug Mart
Harsh BamaniaHarsh Bamania
Pharmacy Assistant at Shoppers Drug MartPharmacy Assistant at Shoppers Drug Mart
Arbish ShahArbish Shah
BEAUTY ADVISOR at Shoppers Drug MartBEAUTY ADVISOR at Shoppers Drug Mart