Aixa Taryn Giraldo
Oakville,Ontario
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
22
22
years of professional experience
Work History
School Crossing Guard
Oakville Town
Oakville, ON
05.2022 - Current
- Assisted pedestrians in crossing the street safely and efficiently.
- Monitored traffic to ensure safe passage of pedestrians.
- Provided directions to children regarding safety protocols when crossing streets.
- Directed traffic away from areas where students were crossing.
- Inspected crosswalks for hazards such as broken glass, potholes. prior to allowing pedestrians to cross.
Senior Accounts Assistant
Marsh
Colombia - Bogota
05.2014 - 09.2021
- Analyzed data from various sources to identify trends and patterns.
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Reviewed business requirements documents and developed project plans accordingly.
- Supported customers by answering questions and guiding end-use.
- Calculation of premiums and internal reports, auditing of the listing and placement processes.
- Quality of contracts and issuance of coverage notes.
- Assisted with the development of annual budgets, forecasts, and long-term financial plans.
- Processed accounts payable invoices ensuring timely payments while adhering to company policies.
Administrative Assistant
Heath Lambert
Colombia - Bogota
12.2008 - 03.2014
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Assisted in developing presentations using PowerPoint or similar software programs.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Assistant Store Manager
Lindo Hogar
Bogota - Colombia
03.2006 - 11.2008
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Organized weekly meetings with department heads to review progress on key objectives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Support cashiers in processing credit, debit and cash payments to streamline sales.
Cashier Assistant
Lindo Hogar
Colombia - Bogota
01.2004 - 02.2006
- Greeted customers and provided assistance in locating items.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Answered customers' questions concerning location, price and use of merchandise.
- Processed returns and exchanges according to company policies and procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Sales Associate
Spring Step
Colombia - Bogota
10.2001 - 12.2003
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Worked with fellow sales team members to achieve group targets.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
BBA - Business Administration
Universidad EAN
Colombia, Bogota09.2008
BBA - Administrative Assistant
SENA
Bogota, Colombia03.2001
Skills
- Data Entry
- Office Administration
- Administrative Support
- Computer Skills
- Support Services
- Accounts Receivable
- Cash Handling
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Research - Investigated any necessary information for proper billing for insurance companies, customers such as proper billing codes.
Timeline
School Crossing Guard
Oakville Town
05.2022 - Current
Senior Accounts Assistant
Marsh
05.2014 - 09.2021
Administrative Assistant
Heath Lambert
12.2008 - 03.2014
Assistant Store Manager
Lindo Hogar
03.2006 - 11.2008
Cashier Assistant
Lindo Hogar
01.2004 - 02.2006
Sales Associate
Spring Step
10.2001 - 12.2003
BBA - Business Administration
Universidad EAN
BBA - Administrative Assistant
SENA
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