AISWARYA SABITHA
PRINCE ALBERT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Achieved top performer status through exceptional service and quality control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
THE STAPLES
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Educational Assistant
PRINCE ALBERT CATHOLIC SCHOOL DIVISION
08.2023 - 07.2024
- Provided support to help students with special needs learn and grow.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
Administrative Assistant
PRINCE ALBERT CORRECTIONAL CENTRE
04.2024 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Financial Accountant
A ONE CHIPS
01.2019 - 12.2021
- Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Used double-entry accounting methods and check backs to manage daily entries to general ledgers.
- Mentored junior staff members in accounting best practices, fostering talent development within the department.
- Maintained up-to-date knowledge of relevant accounting standards, ensuring full compliance with GAAP guidelines at all times.
- Tracked funds, prepared deposits and reconciled accounts.
Education
POST GRADUATE CERTIFICATE IN PROJECT MANAGEMENT - Project Management
SASKATCHEWAN POLYTECHNIC COLLEGE
Prince Albert, SK12.2024
POST GRADUATE CERTIFICATE IN BUSINESS MANAGEMENT - BUSINESS AND ACCOUNTING
SASKATCHEWAN POLYTECHNIC COLLEGE
Prince Albert, SK12.2023
MASTERS IN COMMERCE - FINANCE
ST MICHEAL'S COLLEGE
INDIA10.2018
BACHELORS IN COMMERCE - COMPUTER APPLICATION
MG UNIVERSITY
INDIA05.2016
Advanced Diploma - GST AND SALES TAX
G -TECH
INDIA01.2017
HIGHER DIPLOMA - COOPERATION & BUSINESS MANAGEMENT
KERALA STATE COOPERATIVE BOARD
12.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Conflict Resolution
- Client Relations
- Follow-up skills
- Microsoft Outlook
- Quality Control
- Account Management
- Retail store support
Languages
English
Full Professional
Malayalam
Native or Bilingual
Certification
Human resource payroll.
Quality management foundations.
Understanding Business.
Inclusive Leadership.
HOBBIES
Reading.
Playing instrument.
Baking
Timeline
Administrative Assistant
PRINCE ALBERT CORRECTIONAL CENTRE
04.2024 - 06.2024
Customer Service Representative
THE STAPLES
08.2023 - Current
Educational Assistant
PRINCE ALBERT CATHOLIC SCHOOL DIVISION
08.2023 - 07.2024
Financial Accountant
A ONE CHIPS
01.2019 - 12.2021
POST GRADUATE CERTIFICATE IN PROJECT MANAGEMENT - Project Management
SASKATCHEWAN POLYTECHNIC COLLEGE
POST GRADUATE CERTIFICATE IN BUSINESS MANAGEMENT - BUSINESS AND ACCOUNTING
SASKATCHEWAN POLYTECHNIC COLLEGE
MASTERS IN COMMERCE - FINANCE
ST MICHEAL'S COLLEGE
BACHELORS IN COMMERCE - COMPUTER APPLICATION
MG UNIVERSITY
Advanced Diploma - GST AND SALES TAX
G -TECH
HIGHER DIPLOMA - COOPERATION & BUSINESS MANAGEMENT
KERALA STATE COOPERATIVE BOARD
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