Aiswarya Nair

· Experience in operating cash register, proficient cashier and clerical skills.

· Identify customer needs, introducing products to potential customers, resolving issues with customers, technical advising, billing arrangement for exchange and refunds.

· Adhere to the company's communication guidelines by ensuring all exchanges maintain professionalism.

Demonstrating empathy and proactive service, ensuring customers feel valued

· Handling complaints and offering solutions by actively listen to customer grievances to fully understand the issue.

· Provide appropriate solutions or alternatives that align with company policies while considering the customer's needs.

· Ensure all issues are addressed within set time limits to avoid further frustration.

· Keep detailed digital records of customer interactions, including complaints, resolutions for future reference and any additional follow-up steps.

· Process customer accounts when necessary (e.g., updating information or billing adjustments).

· Prepared and delivered lectures, tutorials, workshops, and seminars in subjects such as Food microbiology, Food Chemistry and Nutrition, Quality assurance and Food Safety.

· Participated in training opportunities and initiatives at the institution.

· Providing support to students and other colleagues

· Setting and grading assignments, tests, and exams.

Performed important role in analysing process deviations, product defects, and quality lapses, developing standard operating procedures (SOPs) and infrastructure requirements for laboratories, and ensuring quality control in materials, products, and packaging. Also involves monitoring sampling plans for quality control purposes, establishing SOPs aligned with regulatory requirements, and implementing strategies to ensure safe food products. Involved in inspecting facilities, equipment, and production lines to ensure food preparation follows safety regulations. The role also involves leading audits and traceability investigations, overseeing corrective and preventative actions (CAPA) implementation, participating in quality management system reviews, reviewing reports, and ensuring alignment of sampling documentation, testing activities, and procedures with established protocols.