Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aiswarya Joseph

Abbotsford,BC

Summary

Customer-oriented and strategic-thinking sales professional with 3 years of experience in banking , customer service and event management Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer service representative

Promoveo Inc U.S.A
01.2021 - 06.2023
  • Averaged 32 customer interactions per 10-hour shift
  • Generated summaries on issues, refunds and reservations sending detailed updates to customers
  • Listened to client concerns and asked questions to better understand needs
  • Developed new tactics to persuade canceling customers to stay with company by complementary offerings
  • Increased customer satisfaction ratings 15% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Logistics Associate

Walmart Distribution Centre
03.2020 - 12.2020
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including
    accounting and reporting of surplus, product returns and damage.
  • Advocated team members for safe working procedures that reduced workplace accidents and non
    serious injuries from 6 to 2 average per month.
  • Coordinated logistics procedures, day-to-day workflow, employee performance to maintain productivity and reduce defect rate to less than 2%.
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales
    team.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.


Cashier/Customer Service Representative

Union Bank
07.2018 - 11.2019
  • Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 2.8 % annually.
  • Utilized sales and marketing research techniques to determine the ideal approach to engage prospects over the phone and via email.
  • Increased the bank's customer retention by 4% by implementing new services and programs.
  • Educated customers about maintaining credit scores for future loans and resulting in a increase in credit scores.
  • Reduced the number of operational and administrative errors, resulting in a 12% improvement in customer service ratings for branch.

Education

PGDM - Business Management

Manitoba Institute of Trade And Technology
Winnipeg, MB
08.2021

PGDM - Project Management

St. Lawrence College
Cornwall
08.2020

Master of Arts - Commerce

Calicut University
Kozhikode, India
04.2018

Skills

  • Adaptability
  • Friendly and Outgoing Attitude
  • Excellent Customer Service Skills
  • Multitasking Skills
  • Quality Control
  • Refund Processing
  • Active Listening
  • Call Center Operations

Certification

CIFC (IFSE certification)- Mutual funds certification.

Timeline

Customer service representative

Promoveo Inc U.S.A
01.2021 - 06.2023

Logistics Associate

Walmart Distribution Centre
03.2020 - 12.2020

Cashier/Customer Service Representative

Union Bank
07.2018 - 11.2019

PGDM - Business Management

Manitoba Institute of Trade And Technology

PGDM - Project Management

St. Lawrence College

Master of Arts - Commerce

Calicut University

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Aiswarya Joseph