Aiswarya George
Prescott,ON
Summary
Dynamic Technical Support Advisor at Teleperformance with a proven track record in enhancing customer satisfaction and team productivity. Expert in remote support and technical training, achieving an 85% reduction in service calls. Skilled in analytical thinking and maintaining confidentiality, I deliver personalized assistance that elevates user experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Teleperformance
Waterloo, ON
01.2024 - 03.2025
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 85%.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Increased team productivity with regular training sessions on emerging technologies and software updates.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Improved overall user experience by providing personalized assistance based on individual client needs.
Self Checkout Attendant
Walmart
Cambridge, ON
09.2022 - 04.2024
- Maximized transaction speed by assisting multiple customers simultaneously at different checkout stations without compromising quality of service.
- Performed regular software updates on self-checkout machines, ensuring optimal performance and functionality for users.
- Ensured full compliance with store policies by educating customers on proper usage of the self-checkout system during their transactions.
- Contributed to a positive work environment by maintaining open communication with colleagues and supervisors regarding any concerns or suggestions for improvement.
- Safeguarded customer privacy by handling sensitive information, such as credit card details, with utmost discretion and security.
- Assisted in loss prevention efforts by carefully monitoring activity at the self-checkout stations and reporting suspicious behavior to security personnel.
Office Assistant/IELTS Trainer
Success Garden
Kozhikode
08.2020 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
- Improved student confidence in English language abilities through consistent feedback and encouragement.
- Maintained accurate files of assessment results, graded assignments, and student work.
Education
Post Graduate Diploma - Web Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None05-2022
Bachelor of Science - Computer Science
Donbosco College
Sultan Bathery04-2019
Skills
- Technical training leadership
- Remote support
- Customer service
- Analytical thinking
- Microsoft outlook
- User support
- Technical support
- Critical thinking
Languages
English
Full Professional
Certification
Web development - CoCoa
Timeline
Technical Support Advisor
Teleperformance
01.2024 - 03.2025
Self Checkout Attendant
Walmart
09.2022 - 04.2024
Office Assistant/IELTS Trainer
Success Garden
08.2020 - 08.2021
Post Graduate Diploma - Web Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Donbosco College