Aïssatou Fall
Toronto,ON
Summary
Enthusiastic and determined Urban Studies student with a strong passion for leadership, currently attending the esteemed University of Toronto. Equipped with a solid foundation in customer service, bolstered by an architecture internship, significant volunteer engagements, and proficiency in four languages. Independently launched and managed a small business from the tender age of 17, showcasing entrepreneurial acumen. Holder of an IB diploma and actively pursuing a Bachelor of Arts degree. Committed to advancing my education through a prospective Master's program in Real Estate Development.
Overview
5
5
years of professional experience
Work History
Business Servicing Representative
AMERICAN EXPRESS
03.2023 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Startup Founder
Helm Hair
07.2020 - Current
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw divisional marketing, advertising and new product development.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Identified business development challenges and customer concerns for proactive resolution.
Sales Associate and Key Holder
BIKINI VILLAGE
05.2021 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Used POS system to process sales, returns, online orders, and gift card activations.
Intern Architect
SERTEM
08.2018 - 09.2018
- Attended team meetings to resolve technical and project issues and review project schedules.
- Drafted mockups and submitted them for review.
- Researched zoning laws and building codes to verify conformance with regulatory agencies.
Education
Bachelor of Arts - Urban Studies
University of Toronto
Scarborough, Toronto, ON06.2024
International Baccalaureate Diploma (IB) -
West African College of The Atlantic
Dakar, Senegal07.2020
Skills
- Fluent English, French, Wolof and Spanish proficiencies
- Basic Python skills
- ArcGIS
- Communication
- Data Entry
- MS Office Proficiency
- Client Service and Support
- Time management
Timeline
Business Servicing Representative
AMERICAN EXPRESS
03.2023 - Current
Sales Associate and Key Holder
BIKINI VILLAGE
05.2021 - 01.2023
Startup Founder
Helm Hair
07.2020 - Current
Intern Architect
SERTEM
08.2018 - 09.2018
Bachelor of Arts - Urban Studies
University of Toronto
International Baccalaureate Diploma (IB) -
West African College of The Atlantic
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