Aisling Hurley
Calgary,AB
Summary
Proficient skills in oral and written communication, active listening and analytical problem-solving skills. Enhances guest and customer experiences by ensuring exceptional service behaviors, understanding and attending to customer needs and desires, and providing professional relationships to build loyalty.
Overview
5
5
years of professional experience
Work History
Back Shop Attendant (Customer Service)
Earl Grey Golf Club
03.2022 - 08.2022
- Provide members with the best experience possible through friendliness, adaptability, and attention to detail.
- Ensure golf carts are operating well, prepare them for use by members and clean them after each use.
- Communicate with other members of staff to ensure a seamless delivery of customer service.
- Greet and create sociable conversation with all members and guests, while ensuring a positive overall experience.
- Performing and exceeding all required duties throughout the day, including closing procedures.
- Attend to any and all needs of members.
Food and Beverage Hostess
Earls Kitchen + Bar Bankers Hall
01.2024 - Current
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Ensure the best experience of all guests by attending to every individual want and need in an effective time frame.
- Monitored dining area ambiance through lighting adjustments or music selection changes based on guest preferences or time of day.
- Coordinated special events and private parties, ensuring seamless execution and positive guest experiences.
- Contributed to increased sales by recommending menu items and promoting daily specials effectively.
- Worked with kitchen and front of house staff to ensure a seamless execution of every guest experience.
Athletic Training Assistant
St Marys High School
01.2021 - 01.2022
- Trained in first aid, CPR, and AED specifically for sports-related injuries.
- Attended meetings and sporting events (football, basketball) as an individual trained in dealing with sports-related injuries.
- Arrived at games early to assure that all injuries were dealt with and to discuss any current injuries with athletes.
- Developed relationships with teachers and athletes to ensure comfort and trust while attending to any injuries.
- Knowledgeable about sports related activities and any accompanying injuries.
House Sitter
Private Client
01.2021 - Current
- Contributed to a well-organized home space by performing light cleaning duties, promoting a welcoming atmosphere upon the owner''s return.
- Cared for houseplants by frequently watering during owners' absence.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained lawn and outdoor property for house to appear “lived-in.”
Charity Worker
Linkages Charity
01.2019 - 01.2020
- Socialized and assisted the elderly with their daily activities.
- Learned to work with others and solve unforeseen problems through constructive communication.
- Developed social skills and conversational skills to specifically deal with the elderly.
- Developed an understanding of any the needs of the elderly.
- Took on responsibilities such as maintaining a clean and safe environment, time management, and cooperating with others.
- Learned special care tactics for individuals with dementia.
Education
High School Diploma -
St. Marys High School
01.2024
MEI Academy International School
SwitzerlandSkills
- Certified in standard first aid, AED, and CPR by Apex Training Solutions
- Proserve Certification
- Experienced in customer service positions
- Driven, friendly, and energetic
- Teamwork oriented and reliable
- Strong written and oral communication
- Proficient social and conversational skills
- Customer Relations
- Event Coordination
- Hospitality best practices
- Phone Etiquette
Accomplishments
- Honour Roll with Distinction Student from 2018-present
- Multiple athletic awards in volleyball, basketball, and track and field
- Science award from Skills Canada Alberta
Languages
English
Native or Bilingual
Timeline
Food and Beverage Hostess
Earls Kitchen + Bar Bankers Hall
01.2024 - Current
Back Shop Attendant (Customer Service)
Earl Grey Golf Club
03.2022 - 08.2022
House Sitter
Private Client
01.2021 - Current
Athletic Training Assistant
St Marys High School
01.2021 - 01.2022
Charity Worker
Linkages Charity
01.2019 - 01.2020
High School Diploma -
St. Marys High School
MEI Academy International School
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