Aishwaryaa Balamurugan
Kitchener,ON
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
Event Management Assistant
Tapestry Hall
Cambridge, Ontario
03.2023 - 07.2024
- Coordinated vendors, venues, caterers, staff, volunteers and other related personnel for successful execution of events.
- Provided logistical support during setup and teardown of equipment needed at an event site such as tables, chairs, audio-visual equipment.
- Planned program events, coordinating special guests and volunteers and implementing promotion strategies to garner attention.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
Customer Service Representative
H&R block
Waterloo, Ontario
01.2024 - 04.2024
- Ensured customer satisfaction by promptly responding to inquiries and requests.
- Organized and managed client data in database systems.
- performed troubleshooting activities whenever necessary to resolve any customer issues quickly and efficiently.
- Maintained high professionalism while interacting with customers over the phone, email, or chat.
- Collected deposits or payments and arranged for billing.
Education
Advanced Diploma - Financial Planning Services
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2024
Advanced Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08-2023
Bachelor of Arts - Corporate Secretaryship
Madurai Kamaraj University
India05-2020
Skills
- Inbound and Outbound Calling
- Data Entry
- Team Collaboration
- Client Engagement
- Effective customer upselling
- Microsoft Office
- Problem-Solving
- Workflow Management
Timeline
Customer Service Representative
H&R block
01.2024 - 04.2024
Event Management Assistant
Tapestry Hall
03.2023 - 07.2024
Advanced Diploma - Financial Planning Services
Conestoga College Institute of Technology And Advanced Learning
Advanced Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Corporate Secretaryship
Madurai Kamaraj University
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