Aishwarya Walia
Hamilton
Summary
Positive, outgoing, and customer-focused with knack for creating exceptional shopping experiences. Possesses solid understanding of product knowledge and inventory management, along with excellent communication and sales skills. Committed to driving sales and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Specialist
Freedom Mobile
07.2024 - Current
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
- Resolved customer complaints in professional and timely manner.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
NYF Supervisor
New York Fries
11.2023 - 08.2024
- Train, supervise, and motivate staff members to deliver exceptional customer service
- Created positive work environment that fostered teamwork and encouraged open communication
- Monitor inventory levels and place orders for supplies as needed
- Handle cash handling procedures, including cash register reconciliation and deposits
- Maintain a clean and organized restaurant environment, ensuring compliance with health and safety regulations
- Address customer inquiries, concerns, and complaints in a professional manner
- Collaborate with kitchen staff to ensure timely preparation and delivery of food orders
- Implement strategies to increase sales and revenue
- Executed daily opening and closing procedures to company standard
- Delivered high quality training for new team members
Business Development Analyst
CedCoss Technologies Pvt Ltd
02.2022 - 05.2024
- Enhanced website design and conversion rate by incorporating insights gained through consumer data analytics
- Onboarded new accounts by revamping strategies to incorporate data from changing market trends
- Kept detailed records with robust databases covering business, customer and market trends
- Enriched business development plans with polished presentations, client proposals and pitch materials
- Enabled sales teams to exceed targets with improved product materials
- Managed effective implementation, monitoring personnel, and reviewing progress
Dispute Analyst
FIS SOLUTIONS
08.2021 - 01.2022
- Conducted thorough investigations into disputed transactions by gathering relevant information from various sources
- Collaborated with internal departments, including customer service, sales, and finance to resolve disputes efficiently
- Identified patterns of fraudulent activity through careful analysis of dispute data
- Escalated complex or high-risk disputes to management for further review and decision-making
- Reviewed and analyzed customer disputes to determine validity of claims
Education
Post-Graduate Certificate - Project Management
Conestoga College
Milton, ON12-2024
Post-Graduate Certificate - Management And Leadership Development
Conestoga College
Brantford, ON04-2024
Bachelor of Arts - Spanish
AMITY UNIVERSITY
NOIDA, INDIA06-2021
Skills
- Goal oriented
- Customer service
- Customer engagement
- Inventory counts
- Sales
- Teamwork and collaboration
- Problem-solving
- Reliable and responsible
- Time management
- Strong communication and interpersonal skills
- Multitasking
- Adaptable and flexible
Languages
English
Full Professional
Hindi
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Specialist
Freedom Mobile
07.2024 - Current
NYF Supervisor
New York Fries
11.2023 - 08.2024
Business Development Analyst
CedCoss Technologies Pvt Ltd
02.2022 - 05.2024
Dispute Analyst
FIS SOLUTIONS
08.2021 - 01.2022
Post-Graduate Certificate - Project Management
Conestoga College
Post-Graduate Certificate - Management And Leadership Development
Conestoga College
Bachelor of Arts - Spanish
AMITY UNIVERSITY
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