AISHWARYA TIWARI
London,Canada
Summary
I am a floor-led Assistant Restaurant Manager with over 7 years of experience in the heart of high-volume dining and international luxury hotels. My approach combines a deep technical background in mixology and beverage operations with a genuine passion for building teams that thrive under pressure. From crafting seasonal menus in five-star hotel lounges to managing complex labor and inventory costs in busy outlets, I focus on the small details that create premium guest experiences and a profitable bottom line. I’m a high-energy hospitality professional who believes in coaching in the moment, staying hands-on during peak service, and maintaining the highest standards of hospitality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Thaifoon Restaurants
London, Canada
09.2023 - Current
- Lead from the floor during peak service, setting service pace, professionalism, and brand standards
- Supervised daily restaurant operations to ensure smooth service and guest satisfaction.
- Hire, onboard, train, coach, and schedule service and bar team members
- Deliver daily pre-shift briefings and in-the-moment service coaching
- Manage beverage inventory, liquor ordering, receiving, stock rotation, and loss prevention
- Monitor labour, sales trends, and operating costs to support profitability, reduced monthly labor costs by 10% through optimized scheduling
- Ensure compliance with food safety, health & safety, and liquor regulations
- Resolve guest concerns and service recovery issues to maintain brand reputation
Supervisor (Full-Time)
Thaifoon Restaurants
London, Canada
09.2022 - 09.2023
- Oversee daily front-of-house and bar operations ensuring seamless service execution
- Provide hands-on leadership by bartending and supporting service teams during high-volume periods
- Support onboarding, training refreshers, and performance coaching
Bartender / Server
Thaifoon Restaurants
London, Canada
07.2021 - 09.2022
- Delivered high-volume bar and table service while maintaining elevated guest engagement
- Crafted classic and signature cocktails, wine, beer, and non-alcoholic beverages
- Supported bartender training and beverage menu rollouts
- Managed cash handling, sales reconciliation, and end-of-day reporting
- Assisted with limited-time promotions and beverage features
Mixologist
The Slate Hotel
Phuket, Thailand
03.2019 - 08.2020
- Designed and executed seasonal cocktail menus aligned with luxury brand storytelling
- Delivered premium beverage experiences for international guests in a five-star hotel environment
- Led cocktail tastings, premium spirit education, and interactive guest sessions
- Maintained bar prep, batching, quality control, and consistency standards
- Specialized in premium spirits, Japanese whisky, and lounge-style service
Freelance Barman
India, India
10.2018 - 03.2019
- Worked with luxury hotel brands and large-scale event companies including The Leela Palaces
- Supported spirit launches, cocktail activations, and brand-driven events
- Delivered consistent beverage quality under high-pressure, high-volume conditions
Industrial Training
Shangri-La's Eros Hotel
New Delhi, India
07.2016 - 08.2016
- Trained at the award-winning Grappa Bar under senior hotel leadership
- Gained cross-functional exposure across Food & Beverage, Sales, HR, Finance, and Front Office
- Completed professional training in upselling, promotions, food safety, and sanitation standards
Education
Post-Graduate Certificate - Hospitality & Tourism Operations Management
Fanshawe College
OntarioBachelor of Science -
Hotel & Hospitality Administration
IndiaSkills
- Outlet & Bar Management
- Floor-Led Leadership
- Guest Experience Excellence
- Labour Scheduling & Payroll
- Health, Safety & Sanitation Compliance
- Seasonal Menu Development
- Team Hiring
- Training & Development
- Cocktail Creations
- Inventory & Cost Control
Certification
- Prudʼhomme Beer Certification Level 1
- Angostura Theatre of Mixing
- WSET Level 1
- European Bartender School
- Smart Serve Ontario
- BarSmarts Spirits & Mixology
- Advanced Food Safety
Status
Permanent Resident of Canada
Timeline
Assistant Restaurant Manager
Thaifoon Restaurants
09.2023 - Current
Supervisor (Full-Time)
Thaifoon Restaurants
09.2022 - 09.2023
Bartender / Server
Thaifoon Restaurants
07.2021 - 09.2022
Mixologist
The Slate Hotel
03.2019 - 08.2020
Freelance Barman
10.2018 - 03.2019
Industrial Training
Shangri-La's Eros Hotel
07.2016 - 08.2016
Post-Graduate Certificate - Hospitality & Tourism Operations Management
Fanshawe College
Bachelor of Science -
Hotel & Hospitality Administration