Aishwarya Sharma, M.Sc
Mississauga,ON
Summary
Highly motivated professional with a Master's degree in Economics and diverse administrative experience in the healthcare sector, notably during the COVID-19 pandemic. Recently certified in Supply Chain Management from Mohawk College and Financial Planning from Humber College, showcasing dedication to ongoing professional growth.
Currently excelling as a Customer Service Representative in retail, skilled in relationship-building and operational efficiency. Seeking transition to the financial sector to leverage economics expertise, administrative proficiency, and specialized training in supply chain and financial planning for impactful contributions to organizational success.
Eager to apply analytical abilities, industry knowledge, and passion for finance to drive business growth and deliver value in a challenging financial role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Club Demonstration service
Mississauga, ON
12.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Adminstrative Assistant
Sharma Pharmacy
Jammu And Kashmir, Jammu
06.2020 - 01.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
Education
BBA - Financial Planning
Humber College
Toronto, ON05-2024
BBA - Supply Chain Management
Mohawk College of Applied Arts And Technology
Mississuaga, ON05-2023
Master of Science - Economics
Shri Mata Vaishno Devi University
Jammu And Kashmir08-2021
Skills
- Account Updating
- economics Analysis
- Financial Planning
- Supply Chain Management
- Data Analysis
- Research Methodologies
- Financial Reporting
- Budget Management
- Customer Relationship Management
- Administrative Support
- Crisis Management
- Healthcare Operations
- Communication Skills
- Problem-solving Abilities
- Team Collaboration
- Adaptability and Flexibility
- Time Management
- Detail-oriented
- Regulatory Compliance
- Retail Operations
- Client Service Excellence
Accomplishments
· Financial Market Course in Equity & Derivatives (NSE Certified)
· Lean six sigma White belt certification
· Supply Chain fundamentals: Risk and tolerance
· Excel: Value stream mapping
Timeline
Customer Service Representative
Club Demonstration service
12.2022 - Current
Adminstrative Assistant
Sharma Pharmacy
06.2020 - 01.2021
BBA - Financial Planning
Humber College
BBA - Supply Chain Management
Mohawk College of Applied Arts And Technology
Master of Science - Economics
Shri Mata Vaishno Devi University
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