AISHWARYA PRASHER
Brampton,Canada
Summary
Logistics management professional, offering in-depth experience in developing and applying logistics techniques and methodologies to solve problems. Excellent interpersonal and communication skills at all levels of the organization. Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction. Experienced in the application of the MS Office XP including word, Excel, Outlook and powerPoint programs.
Overview
7
7
years of professional experience
Work History
Transportation Planner
Samsung SDS
02.2024 - Current
- Issued shipping instructions and provided routing information to achieve on-time, accurate deliveries.
- Examined carrier costs and services to recommend alternatives and improvements.
- Obtained rates for shipments and secured necessary approvals.
- Utilized SAP & Transportation Management Systems (TMS) for transportation planning and logistics tasks.
- Prepared IOD Tracking Reports (ITR) to track and analyze Key Performance Indicators (KPI).
- Organized milk runs to streamline the deliveries of orders to multiple customers.
- Planned and managed shipments for small parcels, air freights, Less Than Truckload (LTL), and Full Truckload (FTL) deliveries.
- Coordinated with carriers and customers to schedule delivery and pickup appointments.
- Managed reverse logistics, including the return of goods and materials.
- Arranged refusals and coordinated same-day load requirements to meet immediate transportation needs.
- Trained new team members on transportation planning processes and best practices.
Child Care Assistant
Bright Path Children's Center
07.2022 - 01.2024
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
- Developed healthy relationships with children to provide support and guidance in learning.
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Practicing different strategies for development of kids with autism and ADHD.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Customer Service Representative (Part-time )
Laura
06.2022 - 08.2023
- Served customers and followed outlined steps of service.
- Worked in creating online special orders/online returns
- Identified issues, analyzed information and provided solutions to shipment problems.
- Participated in team-building activities to enhance working relationships.
- Handled return and refusals and make sure customer leaves store satisfied.
- performed cash transactions and managed price reductions on products.
Logistics Co-ordinator
Beeta Enterprises
02.2018 - 03.2022
- Coordinated and managed the shipment of goods via land/ocean freight, ensuring timely and cost effective delivery, handled all aspects of the shipping process, from inbound to outbound.
- Prepared and processed necessary shipping documents, such as bills of lading, packing lists, and certificates of origin.
- Acted as a liaison between shippers, carriers, customs brokers, customers and provided regular updates to clients on the status of their shipments.
- Planned and coordinated the most efficient shipping routes and methods. Optimized load plans to maximize space and minimize costs.
- Identified potential risks in the shipping process and developed strategies to mitigate them. Ensured that all shipments are adequately insured.
- Generated monthly performance reports to track and analyze shipping trends.
IELTS Trainer & Student Consultant
Bullseye Education Services
03.2017 - 09.2019
- Understanding Student queries and giving them counselling sessions on how to choose course based on their educational qualification
- Giving spoken and grammar classes for enhancing English concepts
- Covering both IELTS General and Academic training for a class strength of 50 students
- Focusing on English speaking skills and Vocabulary of students .
Education
Post Graduate Diploma - Information Technology Network Security
Conestoga College
12.2021
Bachelor of Engineering Technology - Computer Science
DAV University
06.2019
Skills
- Excellent oral and written skills to effectively communicate marketing initiatives to co-workers and outside vendors
- Notable analytical skills and experience with KPIs
- Good understanding of SCM ERPs(SAP and TMS)
- Good microsoft office suite knowledge
- Experience working effectively across diverse cultures and operating structures; proven ability to excel in a global environment
- Demonstrates good organizational, leadership and problem-solving skills
Languages
English
Timeline
Transportation Planner
Samsung SDS
02.2024 - Current
Child Care Assistant
Bright Path Children's Center
07.2022 - 01.2024
Customer Service Representative (Part-time )
Laura
06.2022 - 08.2023
Logistics Co-ordinator
Beeta Enterprises
02.2018 - 03.2022
IELTS Trainer & Student Consultant
Bullseye Education Services
03.2017 - 09.2019
Post Graduate Diploma - Information Technology Network Security
Conestoga College
Bachelor of Engineering Technology - Computer Science
DAV University
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