Aishwarya Aishwarya
Winnipeg,MB
Summary
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
McCullough Family Restaurants
McDonalds
01.2022 - Current
- Engaged with customers in a friendly and professional manner, addressing inquiries, concerns, and requests promptly and effectively.
- Reviewed register count and bank deposits for proper amount of currency.
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
Customer Support Specialist
Skip The Dishes
05.2022 - 12.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Customer Experience Associate
Axis Bank
02.2018 - 09.2019
- Processed financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations, and Axis’s Code of Conduct and Ethics.
- Utilized discretion in handling confidential matters while understanding and addressing customer needs by recommending tailored banking solutions.
- Consistently met and exceeded assigned goals and business objectives through the promotion of banking solutions and meticulous business process management.
Education
Business Administration And Commerce - Accounting And Finance
Canada College
Montreal, QC11.2021
High School Diploma -
R.B.D.A.V. Sen. Sec. Public School
Bathinda, Punjab/India03.2019
Skills
- Franchise management
- Complaint Handling
- Customer Relationship Management (CRM)
- Social Media Monitoring
- Client Advocacy
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Support Specialist
Skip The Dishes
05.2022 - 12.2023
McCullough Family Restaurants
McDonalds
01.2022 - Current
Customer Experience Associate
Axis Bank
02.2018 - 09.2019
Business Administration And Commerce - Accounting And Finance
Canada College
High School Diploma -
R.B.D.A.V. Sen. Sec. Public School
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