Hi, I’m
Aishwarya Mategaonkar
Etobicoke,ON
Summary
Recent previous experience was as a Client Technical associate at CDK Global. Studying Artificial Intelligence and Machine Learning at Humber College. Seeking Full-time/Part-time employment as a Customer Support executive.
Overview
5
years of professional experience
Work History
CDK GlobalPune, Maharashtra
Client Technical Support Associate
02.2021 - 09.2023
Job overview
- Provide support to Clients and work with the production/dev team to resolve queries.
- Resolve client inquiries promptly via telephone calls, emails, and chat sessions.
- Conduct research into specific customer issues using available resources including knowledge base articles, vendor websites, and user forums.
- Set up new integrations end-to-end using Putty,ProcommPlus, SSH, and sFTP.
- Open service tickets for clients, documenting user information and description of problems.
- Map data as per client requests.
- Decrypt export files for verification of data.
- Query data using SQL and check on the SQL transaction.
- Track issues using the ticketing tool(Mantis), Salesforce, and JIRA.
Ubisoft India Studios Pvt Ltd. Pune, Maharashtra
Junior Game Tester
06.2018 - 03.2019
Job overview
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
- Created detailed bug reports and tracked their status through resolution.
- Provided support to senior staff members during the game development process.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Completed unit and regression tests on software and individual modules after each new version release.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Reviewed user interface designs for usability and clarity.
Education
Savitribai Phule Pune UniversityPune
Master of Science from Computer Science
08-2021
Savitribai Phule Pune UniversityPune
Bachelor of Science from Computer Science
12-2018
Humber CollegeToronto, ON
Ontario Graduate Certificate from Artificial Intelligence And Machine Learning
Skills
- Technical Support
- Service Ticket Tracking
- MySQL
- Manual Testing
- Test Program Development
- Software Testing and Validation
- QA Reporting
- Debugging
- Python and C
- Programming Languages: Java, C, Python
Affiliations
- Football - Winners of the Savitribai Phule Women's Tournament(2017)
- Baking
- Playing video games
References
References available upon request.
Timeline
Client Technical Support Associate
CDK Global
02.2021 - 09.2023
Junior Game Tester
Ubisoft India Studios Pvt Ltd.
06.2018 - 03.2019
Savitribai Phule Pune University
Master of Science from Computer Science
Savitribai Phule Pune University
Bachelor of Science from Computer Science
Humber College
Ontario Graduate Certificate from Artificial Intelligence And Machine Learning
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