Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aishwarya Desai

Kitchener,ON

Summary

Dynamic and results-oriented professional with a proven track record at Oscar's Family Diner and Grill and Swiss Chalet, enhancing customer satisfaction and streamlining operations. Expert in hospitality service with exceptional customer service and cash handling skills. Achieved seamless service transitions through effective teamwork and meticulous attention to cleanliness standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Swiss Chalet
09.2024 - Current
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Server

Oscar's Family Diner and Grill
08.2023 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Receptionist

U S Dental Care
01.2023 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

Health Care Administration And Service Management - Health Care Administration

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Sales expertise
  • Food safety understanding

Certification

Smart Serve Certified

Timeline

Server

Swiss Chalet
09.2024 - Current

Server

Oscar's Family Diner and Grill
08.2023 - 11.2024

Receptionist

U S Dental Care
01.2023 - 07.2023

Health Care Administration And Service Management - Health Care Administration

Conestoga College Institute of Technology And Advanced Learning

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Aishwarya Desai