AISHVARYA JAYAKUMAR
Mississauga,Canada
Summary
Results-driven Senior Analyst with expertise in customer support and operations. Skilled in Excel, Power BI, CRM, and case management, focusing on complex issue resolution and service efficiency. Certified IBM Data Analyst, fostering improved stakeholder communication and satisfaction in high-pressure environments. Skilled in customer support and case management, with expertise in complaint management and CRM tracking. Proven ability to resolve complex issues efficiently and enhance service processes.
Overview
1
1
Certification
Work History
Senior Analyst (Customer & Operations Support)
Flex
Chennai, India
12.2018 - 04.2019
- Delivered frontline customer and operations support for internal stakeholders and suppliers, effectively managing high-volume service requests to ensure timely resolution.
- Acted as primary contact for inquiries, resolving purchase order delivery and billing issues within defined SLAs.
- Processed over 25 service requests daily via email and case management systems while ensuring accuracy.
- Investigated complex issues through root cause analysis, coordinating with supply chain, finance, and operations to facilitate informed decision-making.
- Managed end-to-end purchase order lifecycle, ensuring compliance and timely processing.
- Negotiated vendor disputes regarding pricing and services to support cost control initiatives.
- Enhanced service efficiency by documenting recurring issues and recommending process improvements.
- Prepared customer-friendly reports and updates, enhancing transparency and communication with stakeholders.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University
Chennai, India01.2018
Skills
Customer support
- Case management
- Complaint management
- SLA management
- CRM tracking
- Order management
- ERP systems
- Data Analysis
Websites
Certification
- Diploma in Customer Services - eLearning College
- IBM Certified Data Analyst
- Customer Relationship Management (CRM) - Great Learning Academy
- Supply Chain Logistics - Rutgers the State University of New Jersey
- Salesforce Administration Certification - FITA Training Academy
Languages
English, Fluent
Timeline
Senior Analyst (Customer & Operations Support)
Flex
12.2018 - 04.2019
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University