Aishpreet Kaur
Summary
Result-driven and customer-focused professional with a strong background in customer service, order management, and administrative support. Adept at responding to customer concerns, managing office duties, and providing effective solutions in a fast-paced environment. Proficient in Microsoft Office, including Excel and Word, with a solid understanding of bookkeeping and maintaining confidential information. Strong interpersonal and communication skills with a passion for creating positive customer and resident experiences.
Driven and resourceful professional with passion for fostering positive customer experiences and team collaboration. Excels in problem-solving and effective communication, leveraging thorough understanding of customer service principles and conflict resolution techniques. Committed to optimizing team performance and enhancing customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Supervisor
Osmow's Shawarma Restaurant
10.2022 - Current
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Onboarded and trained customer representatives to meet performance and service goals.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Process orders accurately, boosting service efficiency and customer satisfaction.
- Maintain dining area cleanliness, ensuring hygiene compliance.
- Upsell menu items, enhancing customer engagement and sales.
Education
Business - Accounting, Business Math And Quickbooks
Fanshawe College
London, ON04-2024
High school (12th) - Accounting, Business And Economics
C.B.S.E
Uttarakhand, India03-2021
Skills
- Proficient in CPCA Standards
- Microsoft Office Proficiency
- Office Administration
- Customer Service
- Efficient Order Processing
- Analytical Problem-Solving
- Prioritization and Scheduling
- Adaptable Multitasking Skills
- Effective Team Collaboration
- Independence
- Effective Communication
Certification
- CPCA (Certificate Program in Computer Application)
- Basic Course in Hair Design and Aesthetics
- Food Handler Certification
- Administrative Support Certification
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Volunteering and community involvement
- Travel
- Sports
Skillset
CPCA, Sound knowledge of MS Office, Basic knowledge of Tally, Administrative Support, Customer Service, Order Processing & Account Management, CRM & Technical Proficiency, Problem-solving, Time Management & Multitasking, Team Collaboration & Independence, Communication Skills
Timeline
Customer Service Representative/ Supervisor
Osmow's Shawarma Restaurant
10.2022 - Current
Business - Accounting, Business Math And Quickbooks
Fanshawe College
High school (12th) - Accounting, Business And Economics
C.B.S.E
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