Summary
Overview
Work History
Education
Skills
Timeline
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AISHPREET KAUR

Brampton,ON

Summary

Task-driven and results-oriented professional with more than 1 year of experience in customer service and a strong academic background in the IT field which can contribute significantly to the success of the company. I have a high awareness of industry trends and issues, particularly regarding accessibility, usability, emerging technologies, and complaint handling.

Overview

4
4
years of professional experience

Work History

Office Administration Assistant

ALPHA TRANS
09.2023 - 11.2023
  • Coordinate office activities and operations to secure efficiency and compliance to company policies
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Create and update records and databases with personnel, financial and other data
  • Completed data input support for various office administration systems.
  • Submit timely reports and prepare presentations/proposals as assigned
  • Assist colleagues whenever necessary
  • Technologies: Microsoft Excel, Outlook, Word, Load link, Samsara

CELLULAR TELEPHONE FUNCTIONAL TESTER

SYNCREON LTD.
07.2021 - 07.2023
  • Worked with agile and scrum methodologies to accomplish project milestones and meet demanding timelines
  • Maintained clear communication channels with developers, project managers, and stakeholders for efficient issue resolution.
  • Performing Rf diagnostics, failure analysis, and entering the analysis results in database
  • Maintain a safe work environment by following codes, standards, and regulations
  • Inspect and test operation of telecommunication equipment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Conducted thorough functional testing for optimal application performance and user experience.
  • Technologies: purple rabbit, Apple configurater, Finder, Microsoft Excel, outlook, Apple diagnostics.

CUSTOMER SERVICE ASSOCITE / CASHIER

FRESH FOOD CENTRE
01.2020 - 05.2021
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Collaborated with team members to maintain adequate inventory levels, contributing to optimal store operations.


Education

DIPLOMA IN COMPUTER SYSTEM TECHNICIAN- SOFTWARE ENGINEERING -

SHERIDAN COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
BRAMPTON, ON
05.2021

Skills

  • Microsoft Excel, Outlook, Word
  • Data Analysis
  • Time Management
  • Administrative support
  • Problem Solving
  • Technical Skills
  • Excellent Communication skills
  • Customer service skills
  • Inventory management
  • Multitasking skills
  • Teamwork

Timeline

Office Administration Assistant

ALPHA TRANS
09.2023 - 11.2023

CELLULAR TELEPHONE FUNCTIONAL TESTER

SYNCREON LTD.
07.2021 - 07.2023

CUSTOMER SERVICE ASSOCITE / CASHIER

FRESH FOOD CENTRE
01.2020 - 05.2021

DIPLOMA IN COMPUTER SYSTEM TECHNICIAN- SOFTWARE ENGINEERING -

SHERIDAN COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING

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