Aishman K. Sandhu
Burnaby
Summary
Results-driven retail and customer service professional with strong leadership in cash handling, team supervision, and front-end operations. Proven track record in training associates, improving service efficiency, and ensuring customer satisfaction. Recognized with multiple awards for sales, Pro Xtra sign-ups, and leadership performance. Seeking a supervisor role to apply operational expertise in a dynamic retail setting.
Overview
2026
2026
years of professional experience
Work History
Head Cashier (Full-Time)
The Home Depot
07.2022 - Current
- - Supervise cashiers and lot associates, ensuring break coverage, managing escalations, and maintaining workflow.
- - Inspect front-end products and equipment to uphold a safe and organized environment.
- - Train and coach new cashiers, promoting service accuracy and confidence.
- - Monitor and improve customer service strategies while driving efficiency at the front end.
- - Collaborate with managers and departments to solve issues and enhance operations.
Customer Service Representative
The Home Depot
- - Responded to 30+ customer inquiries daily with effective communication and solutions.
- - Handled complex order management, achieving high customer satisfaction and order accuracy.
- - Processed returns, managed store pickups, and coordinated shipping issues with online orders.
Cashier
The Home Depot
- - Consistently met weekly targets for Pro Xtra and credit card sign-ups.
- - Shadowed and mentored new cashiers, promoting team success and confidence.
- - Managed accurate transactions and provided prompt, friendly service.
Education
Diploma - Computer Information Systems
Kwantlen Polytechnic University
Surrey, BC04.2024
Skills
- Retail operations management
- Team leadership
- Conflict resolution skills
- Employee training
- Sales Promotions & Pro Xtra Sign-ups
- Time Management & Problem Solving
- Problem-solving
- Email management
- Multilingual( English, Punjabi, Hindi)- Basic(French)
Awards
- Star of the Month - December 2024,
- Pesticide License
- Multiple Homer Awards for Service Excellence,
- Frequent VOC Recognitions
- Gift Card Winner - Most Pro Xtra Sign-ups (Week)
- Completed Aspire to Department Supervisor (DS) Program
Timeline
Head Cashier (Full-Time)
The Home Depot
07.2022 - Current
Cashier
The Home Depot
Customer Service Representative
The Home Depot
Diploma - Computer Information Systems
Kwantlen Polytechnic University
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