Aisha Yusuf Modibbo
Ottawa,BC
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Advisor
Best Buy (Telecommunications)
Ottawa, ON
04.2023 - Current
- Match customer needs with suitable telecommunication plans, considering offers, risks, and benefits.
- Prepared detailed reports summarizing progress made towards meeting objectives set forth by senior management.
- Utilized strong verbal and written communication skills to engage with customers and colleagues effectively.
- Provided guidance, mentoring and training for new associates.
- Develop strong partnerships with Bell, Virgin, Rogers, Fido, Koodo, Freedom, and especially Telus.
- Collaborate and solve problems with key stakeholders, providing valuable feedback
- Lead sales teams to exceed wireline and wireless targets.
Account Manager Supervisor
Rogers
Ottawa, ON
09.2021 - 12.2022
- Coached, mentored, and trained new team members in sales techniques and practices.
- Managed operations, including scheduling, inventory management, and resolving customer issues.
- Led a high-performing sales team to achieve and exceed internet service acquisition and upsell targets.
- Conducted regular meetings with the sales staff to review goals, objectives, and performance metrics.
- Created monthly reports that tracked individual and team performance against set targets.
- Contributed to process improvements and innovation to enhance customer experience and operational efficiency.
- Resolved customer complaints efficiently and professionally.
Junior Data Analyst
Tiddo Securities
Abuja, NGA
04.2019 - 12.2021
- Assisted in preparing monthly financial performance reports for various departments.
- Cleaned, organized and transformed raw data into meaningful information for reporting purposes.
- Developed SQL queries to extract insights from large datasets stored in a relational database management system.
- Interpreted complex results from quantitative analyses and communicated them effectively through visualizations & reports.
- Created and edited presentations for senior management, contributing to strategic decision-making.
Education
Bachelor of Economics - BEcon With Concentration in Computational Analysis
Carleton University
Ottawa06.2023
High School Diploma -
Southern Onario Collegiate
Hamilton, ON06-2017
Skills
- Sales
- Leadership
- Data Analysis
- Organizational Skills
- Presentation Skills
- Critical Thinking
- Communication Skills
- Reporting
- Customer Relationship Management
- Call Center Customer Service
- Problem-solving skills
Certification
- Google Data Analytics Professional Certification in progress
Accomplishments
- Graduated as an Ontario Scholar from Southern Ontario Collegiate 2017
- Rising Star Recognition Award From Best Buy for exceptional performance.
- NPS Award from Best Buy
- Telecommunications Champion
- Organized a non profit football tournament solely to raise money to help orphanages
Timeline
Senior Advisor
Best Buy (Telecommunications)
04.2023 - Current
Account Manager Supervisor
Rogers
09.2021 - 12.2022
Junior Data Analyst
Tiddo Securities
04.2019 - 12.2021
Bachelor of Economics - BEcon With Concentration in Computational Analysis
Carleton University
High School Diploma -
Southern Onario Collegiate
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