Aishat Usiaka
Brampton,ON
Summary
Accomplished Customer Service Representative at CIEMA, adept at resolving conflicts and enhancing customer loyalty through empathy and active listening. Leveraged critical thinking and product knowledge to boost retention rates. Proficient in data entry and complaint resolution, consistently delivering satisfactory outcomes for customers and the company.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
CIEMA
04.2012 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Certification - Customer Service Certificate
Coursera September
Google 12.2025
Higher National Diploma - Mass Communication
Federal Polytechnic Auchi
Auchi,Nigeria.09.2016
Skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Payment processing
Languages
English
Full Professional
Certification
Customer Service Certification
Timeline
Customer Service Representative
CIEMA
04.2012 - 05.2013
Certification - Customer Service Certificate
Coursera September
Higher National Diploma - Mass Communication
Federal Polytechnic Auchi