Aisha Oluleye
Regina,SK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Revera Retirement Living
02.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Customer Care Representative
Tabolf Consolidated
07.2018 - 12.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Managed approximately 40 incoming calls, emails, and faxes daily from customers.
- Collaborated with cross-functional teams to resolve complex customer issues on time.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
Sales Agent
City Mart
05.2014 - 06.2018
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Increased sales and customer satisfaction through personalized servicing.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 25%.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
Bachelor of Science - Ecinomics
University of Abuja
FCT, Nigeria05.2013
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Microsoft Office Suite
- Problem Resolution
- Typing
- Research
- Computer Proficiency
- Complaint Handling
- Customer satisfaction measurement
- Call center experience
Timeline
Administrative Assistant
Revera Retirement Living
02.2023 - Current
Customer Care Representative
Tabolf Consolidated
07.2018 - 12.2022
Sales Agent
City Mart
05.2014 - 06.2018
Bachelor of Science - Ecinomics
University of Abuja
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