Aisha Mustafa
Winnipeg,Manitoba
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Toyota Canada
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative
Apple
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
- Created a new customer database by entering customer information into a database
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices.
Claims Specialist
Sun Life
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
- Conducted proactive investigations of claims fraud, resolving fraudulent claims per year
- Calculated and delivered compensation for medical expenses of injured drivers compensation per year
- Developed a database medical providers in the U.S., resulting in increased quality of service provided to customers
- Used statistical analysis to create a new data model for the company's claims data
- Coordinated with the company's lawyers to obtain maximum compensation for the company.
Sales Associate
Nissan
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Established personal connections with customers, exceeding customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
- Built rapport with clients by providing quality customer service and problem solving
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
Sales Representative
Bell MTS
- Streamlined inventory management to eliminate the need for stock replenishment
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Built rapport with clients by providing quality customer service and problem solving
- Set price book to increase stock and product knowledge
- Created an Excel database and sales dashboard for tracking sales process metrics.
Support Worker
Simaril Inc
08.2014 - 04.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in professional development and training opportunities to enhance clinical skills.
Education
bachelor of business - English Literature
University of Manitoba
Winnipeg Junction, MNSkills
- Computer skills
- Microsoft office
- Customer service
- Communication skills
- Hospitality
- Microsoft excel
- Guest services
- Supervising experience
- Microsoft word
- Hotel experience
- Front desk
- Sales
- Windows
- Customer Support
- Appointment Scheduling
- Customer Service
- Quality Assurance
- Inventory Control
- Employee Management
- Customer RMA Management
- Complex Problem-Solving
- Account Management
- Cross-Functional Team Collaboration
- Stock Replenishment
- Project Management
- Guest Services
- Multi-Line Phone Systems
- Product and Service Solutions
- Customer Relationship Management (CRM)
- Negotiation
- Sales Closing
- Account Updating
- Refunds and Exchanges
- Problem Resolution
- Safety Regulations
- Product Merchandising
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
French
Native or Bilingual
Affiliations
- National Association of Social Workers
- Project Management Institute
- International Association of Administrative Professionals
Timeline
Support Worker
Simaril Inc
08.2014 - 04.2016
Customer Service Associate
Toyota Canada
Customer Service Representative
Apple
Claims Specialist
Sun Life
Sales Associate
Nissan
Sales Representative
Bell MTS
bachelor of business - English Literature
University of Manitoba
Similar Profiles
Carlos VillalobosCarlos Villalobos
Quality Control Team Leader at Toyota CanadaQuality Control Team Leader at Toyota Canada
Adrienne MasseoAdrienne Masseo
Case-manager at Toyota CanadaCase-manager at Toyota Canada
Issam KaddouraIssam Kaddoura
Production and Assembly Line. at Toyota CanadaProduction and Assembly Line. at Toyota Canada
Oluwayomi OgunmolaOluwayomi Ogunmola
Support worker at Turning LeafSupport worker at Turning Leaf
Gavin MasonGavin Mason
Information Technology Intern at Manitoba First Nations SchoolNetInformation Technology Intern at Manitoba First Nations SchoolNet