Aisha Matthew

• Resolved account issues via phone and email communication.
• Guided clients on bank products and services.
• Upheld privacy and security requirements for customer information.
• Answered inbound calls.
• Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
• Completed continuing education and training programs for professional development.
• Evaluated benefits for each caller to determine service needs and address concerns.
• Assisted in scheduling, rescheduling, and canceling appointments for customers' banking needs.

• Maintained clear communication with customers regarding issue resolution progress and updated estimated times.
• Consulted with users via telephone, utilizing testing scripts to identify root causes of technical problems.
• Monitored and completed service orders while efficiently closing service tickets.
• Provided Tier 1 IT support for hardware and software to company personnel through email, live chat, and phone.
• Resolved customer service issues by offering guidance or escalating to advanced support when necessary.
• Delivered remote assistance for technical problems using screen sharing and control tools.
• Guided customers through common phone configurations to enhance service functionality.
• Dispatched vendors for onsite service to address issues beyond scope of telephone troubleshooting.

• Operated cash register, processed payments, and provided accurate change.
• Maintained cleanliness of work areas to meet health code standards.
• Prepared ingredients by cleaning and cutting food items for recipes.
• Explained menu offerings and received orders from customers.
• Stored perishable items in freezer or refrigerator to prevent spoilage.
• Collaborated with team members to ensure timely food and beverage service.

• Enhanced customer service by maintaining up-to-date knowledge of company offerings.
• Achieved high productivity standards while processing payments and issuing receipts.
• Assisted customers in locating products, responding to inquiries, and providing product recommendations.
• Executed daily recovery tasks to uphold cleanliness and organization for optimal productivity.
• Wrapped items securely and bagged purchases to prevent damage during transit.

Configured computers to network drivers and connect peripheral equipment.

• Identified hardware issues through approved diagnostic tools.
• Completed assigned duties while consistently producing high volumes of work.
• Built positive relationships with professors, assisting in research and innovation.
• Adhered to school schedules and policies to promote safety and learning.
• Demonstrated strong communication skills and enthusiasm for continuous learning.
• Collaborated effectively in team environments and worked independently when required.