AISHA LUNA
Colton
Summary
With 22 years of experience in the pharmacy field, I've had the privilege of working in diverse settings, including retail, education, and state rehabilitation, where I've developed a strong foundation in strategic planning, effective communication, and empathetic customer service. Throughout my career, I've cultivated a unique ability to adapt to various environments and populations, ensuring that each individual receives personalized care with compassion, efficiency, and timeliness. Being in the healthcare field, I am driven by a passion for delivering exceptional patient experiences and continuously seeking opportunities for growth and development. I'm excited about the prospect of joining your team, where I can leverage my skills and experience to make a meaningful impact. I would like to advance my professional journey amidst a culture of excellence and innovation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor I
California Rehabilitation Center
Norco
01.2022 - 07.2025
- Directed and supervised team of 15 employees in daily operations, enhancing productivity.
- Developed and implemented operational policies to improve accuracy and efficiency of workflows.
- Trained new employees on company procedures, ensuring adherence to policies and safety regulations.
- Managed scheduling to maintain adequate coverage during peak times and projects.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Communicated updates and changes to team members to ensure alignment.
- Resolved customer complaints promptly, boosting overall satisfaction levels.
- Identified process improvement opportunities that led to cost reductions and increased efficiency.
- Supported scheduling and coordination of tasks among staff.
- Maintained inventory levels and organized stock areas efficiently.
- Collaborated with supervisors to enhance team performance strategies.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Created new strategies for improving customer service standards within the organization.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
- Provided insightful budget analyses, ensuring fiscal responsibility, and aligning with institutional priorities.
- Submitted comprehensive reports to supervisors, detailing inventory and laundry operations, and informing data-driven decision-making.
- Demonstrated adaptability, working overtime to respond to changing institutional needs and priorities.
- Implemented strategic inventory rotation to minimize waste and optimize freshness.
- Effectively managed budgetary constraints while serving as a reliable truck driver, ensuring seamless logistics.
- Worked diligently to meet institutional demands, often going above and beyond.
- Maintained a pristine cleanliness and monitored daily inventory to accommodate inmate population.
- Mentored inmates on professionalism and rehabilitation to integrate into our communities.
- Worked overtime to meet the needs of the institution, and maintained a reliable inmate population to meet the requirements of the state.
- Generated monthly payroll for employees.
- Generated six-month and yearly employee evaluations.
- Maintained the food quality to meet health and state regulations.
- Provided proper supplies to sanitize all work areas.
PHARMACY TECHNICIAN
Walgreens Pharmacy
Riverside
02.2000 - 08.2022
- Dispensed medications accurately following physician prescriptions and pharmacy guidelines.
- Managed inventory levels, ensuring stock availability and proper storage conditions.
- Assisted in compounding medications, adhering to safety protocols and regulations.
- Provided customer support, answering inquiries regarding medications and health products.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Maintained accurate patient records, documenting medication history and therapy changes.
- Trained new staff on pharmacy procedures, emphasizing compliance and best practices.
- Operated pharmacy software for prescription processing and inventory tracking tasks.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Assisted the pharmacist in Spanish bilingual translations for patient care.
PHARMACY TECHNICIAN
California Rehabilitation Center
Norco
05.2015 - 01.2022
- Dispensed medications accurately following physician prescriptions and pharmacy guidelines.
- Managed inventory levels, ensuring stock availability and proper storage conditions.
- Assisted in compounding medications, adhering to safety protocols and regulations.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Trained new staff on pharmacy procedures, emphasizing compliance and best practices.
- Operated pharmacy software for prescription processing and inventory tracking tasks.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates to ensure quality control on medications, to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Participated in continuing education and training to stay current with state pharmacy practices and technology.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Answered telephones to respond to questions or requests.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
- Meticulously maintaining inventory and streamlining Omnicell replenishment.
- Expertise in the Maxor labeling system and Electronic Health Records System (EHRS) to enhance operational efficiency.
- Coordination of Amerisource ordering, crediting of medication, and ensuring seamless customer experiences.
- Monthly scheduling for pharmacy technicians, and monthly work location rotation.
- Maintained a clean and sanitized workspace.
Education
State of California Pharmacy Technician License -
United Education Institute
Ontario, CA06-1999
High School Diploma -
Colton High School
Colton, CA06-1995
Skills
- Strong work ethic
- Pharmacy software operation
- Inventory management
- Medication dispensing
- Effective communication
- Team leadership
- Employee training
- Conflict resolution
- Professional ethics
- Spanish fluency
- Records management
- Client confidentiality
- Multitasking
- Typing 60 wpm
- Organizational skills
- Scheduling management
- Customer engagement and support
Affiliations
- Participate in the yearly Breast Cancer and Diabetes fundraisers.
Certification
- Pharmacy Technician Lic# TCH31800
Languages
Spanish
Professional
Timeline
Supervisor I
California Rehabilitation Center
01.2022 - 07.2025
PHARMACY TECHNICIAN
California Rehabilitation Center
05.2015 - 01.2022
PHARMACY TECHNICIAN
Walgreens Pharmacy
02.2000 - 08.2022
State of California Pharmacy Technician License -
United Education Institute
High School Diploma -
Colton High School