AISHA KUVATOVA
Saint John,NB
Summary
In my role at YMCA settlement worker in a school setting I developed the key in supporting divers student needs and fostering an inclusive learning environment. I provided individualized support to students facing language barriers, collaborated with teachers to address, academic, and social challenges and organized programs to aid student integration. My experience in advocating for students and working closely with families has prepared me well for the educational assistant role where I am to contribute to a positive and supportive classroom environment.
Overview
8
8
years of professional experience
Work History
Ecommerce
JD Irving
04.2022 - Current
- The coaching, training and motivation of customer service team staff to ensure they are performing effectively
- Work collaboratively with all team members to set goals that meet their respective development needs in conjunction with the needs of our business
- Hiring and training of new customer service team hires
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Data entry, research and follow up as required to troubleshoot customer inquiries and problems
- Supporting the Sales and Logistics functions for our mills
- Analyze business or operating procedures, processes, and workflow to improve efficiency
- Comfortable interpreting sales metrics.
Salesperson
Michael Hill Jewellers
10.2021 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Settlement Worker in Schools
YMCA of Greater Saint John
11.2023 - 07.2024
- Provide orientation on the Canadian education system and schools in Saint John when new families arrive in Saint John
- Work with newcomer families to register children and youth K-12 in local schools
- Liaise with schools to organize orientation sessions for newcomer youth and their parent(s)
- Provide in-school support to newcomer children and youth, guidance counsellors, EAL mentors, and other relevant school staff
- Assist with school activities relating to orientation week, parent-teacher appointments, field trips, and involvement in extra-curricular activities
- Work with schools to recruit student volunteers as 'buddies' or 'mentors'
- Ensure parents understand the schools' expectations and their own rights and responsibilities
- Facilitate and encourage the involvement of parents in the academic and social life of their children
- Advocate for newcomer students in difficult situations with school personnel students, and parents, helping all to understand the problems faced by others
- Support school administration to coordinate the provision of cultural competency training for staff
- Support school administration in charting options and pathways to post-secondary education
- Collaborate with Integrated Services Delivery staff as required to support youth and their families who may experience physical disabilities, behavioural issues, mental health challenges or other barriers.
Coordinator of Virtual Engage Program
Virtual Engage Program
06.2021 - 09.2022
- Gathered 19 volunteers and 62 senior citizens for the program
- Organized daily sessions which involve reading, craft sessions, meditations, etc
- Bought and delivered crafts session items to senior citizens
- Organized daily meetings with senior citizens.
Supervisor
Giant Tiger Stores Limited
05.2016 - 07.2020
- Supervised and manages employees
- Managed all day-to-day operations
- Understood employee positions well enough to perform duties in employees' absence
- Functioned as part of a team to strategically plan and executed duties based on workload and operational functions
- Completed price changes, merchandise picks, bin audits and finalizing inventory counts.
Education
Master’s degree in Business Administration - Finance
Australian Institute of Business
Online12.2024
Bachelors In Business Accounting -
University of New Brunswick, Saint John
Saint John10.2023
Skills
- Strong leadership and time management skills with a team-oriented attitude
- Analytical mindset focused on problem solving
- High attention to detail and ability to work in a fast-paced environment
- Strong interpersonal and communication skills
- Excel at Customer Service
- Digital proficiency (MS Office, Salesforce, ICare, and Canva)
- Four-lingual (English, Russian, Turkish and Persian)
Languages
English
Full Professional
Persian
Native or Bilingual
Russian
Native or Bilingual
Turkish
Native or Bilingual
Community Service
- Volunteer, Joshua Group, Saint John, Saint John, 09/01/18, 08/01/20, Exceptional customer feedback through emails, Donated food, clothes and school supplies to orphans and other children in poverty Fed infants once a week Delivered food for the general public in poverty
- Leader of Imagine NB, Imagine New Brunswick, Saint John, Saint John, 09/01/17, 08/01/19, Gave presentations and talks about the improvement of Saint John around the province Gathered funds for different charities (Funds Amount: $500 dollars) Donated large amounts of food for Food Banks
Timeline
Settlement Worker in Schools
YMCA of Greater Saint John
11.2023 - 07.2024
Ecommerce
JD Irving
04.2022 - Current
Salesperson
Michael Hill Jewellers
10.2021 - Current
Coordinator of Virtual Engage Program
Virtual Engage Program
06.2021 - 09.2022
Supervisor
Giant Tiger Stores Limited
05.2016 - 07.2020
Master’s degree in Business Administration - Finance
Australian Institute of Business
Bachelors In Business Accounting -
University of New Brunswick, Saint John
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