Aisha Khan

Over 8 years of professional experience with 6+ years in people & organization consulting with proven success in leading strategic & organizational transformation projects for clients in government, financial services, CIPS, telecom, logistics & education sectors resulting in improved profitability, process & people efficiencies, and customer satisfaction. I bring core expertise in the following HR Consulting areas; Organization Strategy & Design, Change Management, HR Transformation (culture) & People Analytics

• Provided the change management roadmap to two government clients for a technology implementation project which would touch over 200 employees.
• Provided strategic insights from the market to inform structure, capabilities and organizational alignment for the team focused on Indigenous & Northern Reconciliation, an initiative of the Federal Government of Canada. Successfully realigned reporting structures to deliver on the newly formed mandates.
• Developed over 25 bespoke leadership training, culture, and employee engagement programs to improve employee engagement by 10% for government & financial services clients
• Delivered training programs to 200+ practitioners at UAE’s top banks resulting in over 95% NPS Score (KirkPatrick Level 1) and knowledge improvement by over 30% (KirkPatrick Level 2).
• Generated over USD 150,000 in annual recurring revenue for Bensouda Consulting (Houston) in 4 years through proposals bid & business development.
• Applied Bensouda’s Think.Talk.BehaveTM framework to cater to diverse human needs and engage with their work in a meaningful way for over 30 nationalities.

• Change Management: Government Client – Provincial & City (2022), Created a high-level change management plan & conducted change impact analysis and stakeholder mapping to scope out the effect of implementing a new property appraisal system on teams. Advised in-house tech implementation team of the human impact to over 200 employees and provided recommendation on how to address those changes.
• Organization Strategy & Design: Government Client – Mortgage & Housing (2022), Designed a governance model for the climate change hub to ensure effective operations and alignment of the team. Created a playbook to outline tangible ways of working (routines, decision matrices) for performance management.
• Organization Strategy & Design: Government Client – National Post (2022), Conducted benchmarking exercise by researching, contacting, and compiling a list of 10 national organizations trailblazing in Indigenous Reconciliation. Advised on the team’s structure, capabilities required and performance metrics.
• Acting L&D Department, Arts & Entertainment (2021), Managed deliverables, cost, and risk for launch ready client project completion. Sourced, vetted, and successfully onboarded 10 vendors to design, develop and deliver learning programs and selected an LMS vendor for digital solutions.
• L&D Sales & Service Training, Bank (2020), Trained over 200 employees on the bank's sales and service model resulting in over 95% NPS Score (KirkPatrick Level 1) and knowledge improvement by over 30% (KirkPatrick Level 2).
• Organization Culture: Telecommunications (2019), Identified priority list of 10 processes for change management and alignment with organization values using Bensouda’s Think.Talk.BehaveTM framework. Identified key areas to tweak performance metrics to successfully align with the organization strategy & values.

Citizenship: Canadian