Aisha Jones
Riverside
Summary
Dedicated professional skilled in effective communication and customer service. Proven ability to support clients with attention to detail and compliance, ensuring their needs are met and advocating for their rights.
Overview
8
8
years of professional experience
Work History
Driver
Lyft And Uber
Las Vegas/Riverside
02.2025 - Current
- Maintained vehicle cleanliness and conducted routine inspections for safety.
- Followed designated routes and adhered to traffic regulations consistently.
- Assisted passengers with loading and unloading luggage as needed.
- Demonstrated excellent customer service while interacting with passengers daily.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Registered Behavior Technician
Amergis
San Bernardino
10.2024 - 01.2025
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Assisted children with autism in daily living skills and routines.
- Participated in IEP meetings to discuss current levels of functioning, goals and objectives and services needed by the student.
- Implemented evidence-based practices such as Applied Behavior Analysis to support student's development across all domains including academics, behavior, communication and socialization.
Disability Case Manager
Opportunity Village
Las Vegas
05.2023 - 06.2024
- Assessed client needs and determined eligibility for disability benefits.
- Maintained accurate case records and documentation in compliance with regulations.
- Provided emotional support during times of stress or crisis situations encountered by clients with disabilities.
- Attended court hearings as an advocate for individuals who have been denied disability benefits.
Veteran Case Manager (Work from Home)
Veteran Benefits Guild
Las Vegas
11.2019 - 04.2023
- Assessed veterans' needs and developed personalized service plans.
- Maintained accurate case records and documentation in compliance with regulations.
- Advocated for veterans' rights and benefits within healthcare and legal systems.
- Attended conferences and training sessions related to veteran care and treatment options.
- Advised family members on how they can best support their loved ones who are struggling with PTSD or other conditions associated with military service.
Medical Service Coordinator (Work From Home)
Anthem Blue Cross and Shield
Las Vegas
06.2018 - 10.2019
- Managed appointment scheduling and ensured timely communication with healthcare providers.
- Collaborated with interdisciplinary teams to streamline patient care processes.
- Maintained accurate records of member interactions and service requests in systems.
- Provided ongoing support for members regarding claims and benefits inquiries.
- Processed authorizations for medical procedures or treatments as needed.
Account Representative
PRA, LLC.
Henderson
1 2018 - 6 2018
- Managed client accounts and maintained strong customer relationships.
- Processed orders and coordinated delivery schedules efficiently.
- Collaborated with sales team to support marketing initiatives.
- Resolved customer complaints in a timely manner.
- Reviewed mortgage accounts to identify overdue payments and initiate collections.
- Tracked customer disputes and complaints related to collections activities and reported results accordingly.
Customer Retention Specialist At & T and Directv
Sutherland Global Services
Las Vegas
9 2017 - 0 2018
- Analyzed customer feedback to identify retention trends and improve services.
- Utilized CRM tools to track customer interactions and manage retention initiatives.
- Promoted customer retention by using exceptional interpersonal skills.
- Compiled all calls and interactions into computer data system.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MAA - Medical Administration Assistant
Pima Medical Institute
01-2004
GED -
GED
Las Vegas06-2002
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- Results-oriented
- Time management
- Strong problem solver
- AR/AP
- Medical terminology
- Detailed meeting minutes
- Patient charting
- Insurance eligibility verifications
- Self-starter
- Answer multi lines
- Medical transcription expert
- Medical coding capability
- Drug administration trained
- Strong medical ethic
- Proficient with Microsoft Office Suite
- Check In and Check out
- Scheduling
- Verify insurance
- 60 wpm
- Patient referrals expert
- Behavorial Health billing and collections
- Medical Records
- Inbound calls
- Outbound calls
- Crisis intervention
- Problem resolution
- Effective communication
- Attention to detail
- CRM software
- HIPAA compliance
- Bankruptcy law
- Dispute resolution
Timeline
Driver
Lyft And Uber
02.2025 - Current
Registered Behavior Technician
Amergis
10.2024 - 01.2025
Disability Case Manager
Opportunity Village
05.2023 - 06.2024
Veteran Case Manager (Work from Home)
Veteran Benefits Guild
11.2019 - 04.2023
Medical Service Coordinator (Work From Home)
Anthem Blue Cross and Shield
06.2018 - 10.2019
Account Representative
PRA, LLC.
1 2018 - 6 2018
Customer Retention Specialist At & T and Directv
Sutherland Global Services
9 2017 - 0 2018
MAA - Medical Administration Assistant
Pima Medical Institute
GED -
GED