Aisha Jawara
Edmonton,AB
Summary
Over 10 years of experience in customer service and human services. Ambitious, driven, diligent, and highly motivated self-starter. Strong communications skills, interpersonal skills and Excellent Microsoft Office Suite Skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Horizon North Camps & Catering; Cenovus Sunrise
Fort McMurray, AB
12.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes using INNfinity software.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Administrator
Horizon North Camps & Catering ; Parsnips Lodge
Anzac, BC
04.2023 - 12.2023
- Greeted visitors upon arrival, offered assistance and answered questions both in person and via phone to build rapport and retention, Check-in visitors to assigned rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Program room cards for new guests and returning Visitors.
- Use software such as Infinity and Ilogistics to process and complete visitors check-ins.
- Maintained personnel records and updated internal databases to support document management.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Membership Director - Voluntary
Gambian Community Association
Edmonton, AB
01.2018 - 03.2022
- Built relationships with other community to establish long-term relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized events such as parties, fund raising Gala dinners and kids events and interacted with community.
Client Support - Voluntary
Canadian Red Cross
Edmonton, AB
01.2016 - 01.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Community Support Worker
Protegra
01.2013 - 01.2017
- Ensures clients' needs were met by assisting with basic personal hygiene, preparing meals and administering according to established procedures
- Maintained contact with caseworkers and health care providers to provide adequate information and obtain feedback on clients' progress
- Helped Individuals in their homes and in the community to allow them to function safely and independently
Community Support Worker
Entrust Inc
01.2011 - 01.2015
- Assisted clients with daily routines and help them with household duties
- Ensured clients' needs are met by organizing and planning their weekly and monthly activities
- Prepared daily activity schedules, manage their budgets, paid bills and record-keeping
- Key Accomplishments
- Implemented individual-based care plans to meet the different needs of the client
Customer Service Representative
Walmart
01.2010 - 01.2011
- Acted as a front desk receptionist by warmly greeting visitors and customers
- Resolved client's complaints about products and services
- Organized and stocked inventory by monitoring the Inventory Management System
- Organized, thorough attention to detail, fast learner, and ability to take initiative and make decisions have enabled me to resolve client problems and save company resources
- Key Accomplishment
- Saved the company approximately $12,000 by being proactive and responding promptly to customer queries and complaints before they escalated
Housekeeping Room Attendant
Compass Group
Kitchener, ON
03.2008 - 03.2010
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Performed rotation cleaning by steam cleaning carpets and draperies.
Education
Certificate in Makeup& Hairstyling -
Alberta Academy of Aesthetics
Edmonton, Ab2022
DIPLOMA - BUSINESS ADMINISTRATION – FINANCE
NAIT
Edmonton, AB2016
Skills
- Communication Skills
- Flexibility
- Critical Thinking
- Time Management Skills
- Attention to details
- Interpersonal skills
Timeline
Front Desk Agent
Horizon North Camps & Catering; Cenovus Sunrise
12.2023 - Current
Front Desk Administrator
Horizon North Camps & Catering ; Parsnips Lodge
04.2023 - 12.2023
Membership Director - Voluntary
Gambian Community Association
01.2018 - 03.2022
Client Support - Voluntary
Canadian Red Cross
01.2016 - 01.2017
Community Support Worker
Protegra
01.2013 - 01.2017
Community Support Worker
Entrust Inc
01.2011 - 01.2015
Customer Service Representative
Walmart
01.2010 - 01.2011
Housekeeping Room Attendant
Compass Group
03.2008 - 03.2010
Certificate in Makeup& Hairstyling -
Alberta Academy of Aesthetics
DIPLOMA - BUSINESS ADMINISTRATION – FINANCE
NAIT