Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aisha Diallo

Sacramento

Summary

Detail-oriented professional with extensive experience in loan servicing and office management. Strong leadership and organizational skills drive team efficiency and enhance customer experience. Committed to maintaining regulatory compliance and optimizing operational workflows.

Overview

7
7
years of professional experience

Work History

Loan Service Specialist

El Dorado Savings Bank
06.2025 - 02.2026
  • Process escrow disbursements accurately and on time, ensuring compliance with regulatory requirements
  • Verify and maintain insurance documentation for loan accounts
  • Review loan records, identifying and correcting discrepancies to maintain data integrity
  • Assist customers with loan servicing inquiries, providing clear guidance and excellent customer support
  • Monitor loan accounts tor delinquencies, assisting in resolution an maintaing high collection rate
  • Collaborate with underwriting and compliance teams to ensure smooth loan processing and adherence to policies
  • Generate reports for management on loan activity, escrow balances, and risk assessment

Office Manager

Valley Chiropractic
01.2019 - 05.2022
  • Oversaw daily office operations, including scheduling, bookkeeping, and electronic records management
  • Ensured compliance with HIPAA regulations, maintaining confidentiality and security of patient records
  • Handle customer inquiries, resolving issues promptly, enhancing satisfaction and retention rates.
  • Coordinate with teams to address customer needs
  • Train new hires, ensuring consistent service quality and adherence to company

Education

High School Diploma -

Salinas High School
Salinas
2017

Skills

  • Communication Escrow
  • Management
  • Insurance Verification
  • Leadership
  • Customer Service
  • Client Relations
  • Customer Satisfaction
  • Time Management
  • Organization
  • Project Management
  • Risk Management
  • Conflict Resolution
  • Adaptability
  • Strategic Planning
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Timeline

Loan Service Specialist

El Dorado Savings Bank
06.2025 - 02.2026

Office Manager

Valley Chiropractic
01.2019 - 05.2022

High School Diploma -

Salinas High School
Aisha Diallo