Aisha Alhandani
Mississauga,ON
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Salem Brothers Inc.
04.2019 - 10.2023
- Managed and created accounts, ensuring simple and efficient access for the team
- Maintained and updated account status, forms, calendars, and other planning tools to facilitate project organization
- Tracked, coordinated, and monitored departmental activities, issues, projects, and priorities
- Provided regular updates on the status of ongoing accounts and order status by communicating with clients and vendors
- Addressed inquiries, concerns, and issues from various internal and external sources for customers
- Answered and directed all incoming calls
- Worked on long-term projects while prioritizing daily responsibilities
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintain professional and technical knowledge by attending educational workshops and establishing personal networks.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
Operational Supervisor
Starbucks
01.2018 - 06.2022
- Oversee efficiency of operational processes.
- Participate in strategic planning and goal-setting for various business functions, including IT and customer support for Starbucks App.
- Analyze business requirements and customer needs.
- Research methods to improve operations and reduce costs.
- Monitor and report on store performance.
- Provide administrative support (e.g updating inventory lists).
- Ensure compliance with company policies and regulation.
- Supervise and lead a team of operational staff to ensure effective and efficient operations.
- Develop and implement operational policies and procedures that comply with company standards and objectives.
- Monitor and analyze key performance metrics to identify areas for improvement and implement changes as needed.
- Communicate with clients to ensure operational excellence and customer satisfaction.
- Identify opportunities for process improvement and innovation.
- Train and develop staff to improve their performance and ensure adherence to company policies and procedures.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Analyzed performance data to identify areas of improvement and develop targeted action plans accordingly.
- Resolved issues promptly by addressing concerns and providing effective solutions in a timely manner.
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation.
Spa Coordinator
La Belle Medi Spa
02.2016 - 01.2018
- Answering phone calls and redirecting them when necessary
- Managing the spa's schedule and booking clients in for their appointments
- Greeting clients and thanking them for visiting, also ensured the maintenance of the front desk area to maintain a dignified image
- Managing client records, and ensuring all intake forms are completed prior to appointments
- Processing debit, credit, cash payments and e-transfers
- Conducting inventory checks to order new supplies and equipment
- Discussing the spa's offerings to prospective clients, responding to direct messages received on corporate Instagram and promoting the business by posting on social media
- Asking clients about their preferences and needs to personalize their services
- Discuss these needs with the client's treatment provider to ensure optimal comfort
- Offering clients beverages before or after their treatment
- Adhering to health and safety regulations.
Education
Digital Marketing Course -
BrainStation
Toronto, ON10.2023
Interaction Design Program -
Sheridan College
Oakville, ON05.2023
Skills
- Merchandising
- Creative
- Detail-Oriented
- Strong Communicator
- Skilled in conflict resolution
- Microsoft Word
- Microsoft Office
- Accounts Payable
- Accounts Receivable
- Customer service
- Communication skills
- Time management
- Restaurant experience
- Leadership
- Microsoft excel
- Microsoft word
- English
- Adobe InDesign
- Figma
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Team Collaboration
- Office Administration
- Document Management
- Meeting planning
- Microsoft Excel
- Inbound phone call handling
- Documentation and Recordkeeping
- Filing
- Telephone Etiquette
- Microsoft Access
Timeline
Administrative Coordinator
Salem Brothers Inc.
04.2019 - 10.2023
Operational Supervisor
Starbucks
01.2018 - 06.2022
Spa Coordinator
La Belle Medi Spa
02.2016 - 01.2018
Digital Marketing Course -
BrainStation
Interaction Design Program -
Sheridan College
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