Aisha

• Assisting with data entry, filing, and organizing project documentation.
• Answering phones, responding to emails, and directing inquiries to the appropriate team members.
• Coordinating and scheduling meetings with clients and vendors.
• Preparing and processing invoices, purchase orders, and other financial documents.
• Maintaining inventory and ordering office supplies as needed.
• Supporting project managers with administrative tasks and tracking deadlines.

• Greeted customers with a warm and friendly attitude as they arrived, making sure they felt welcomed and valued.
• Handled cash and card payments efficiently, ensuring every transaction was processed securely and accurately.
• Provided quick and courteous service, addressing any questions or needs promptly to create a positive and memorable customer experience.

Recruitment and Staffing:

• Developed job descriptions and specifications, improving role clarity and recruitment efficiency.
• Managed recruitment processes, including posting ads, screening 200+ resumes monthly, and conducting interviews, achieving a 20% increase in successful hires.
• Collaborated with hiring managers to meet staffing needs, resulting in 50+ hires annually, aligning with company growth.

Employee Relations:

• Addressed 100+ HR-related queries annually, resolving conflicts to maintain workplace harmony.
• Implemented engagement strategies, including feedback programs and team-building activities, boosting employee satisfaction scores by 15%.

HR Administration:

• Maintained and updated records for 500+ employees, ensuring accuracy and confidentiality.
• Prepared and updated HR documents such as handbooks and policy guides, facilitating smoother onboarding.

Training and Development:

• Coordinated training programs focused on skill development and safety, reducing workplace incidents by 25%.
• Identified training needs and collaborated with providers, enhancing employee performance and productivity.

Compliance and Policy Management:

• Ensured adherence to employment laws and regulations through regular audits and issue resolution.
• Assisted in developing and monitoring HR policies, improving operational efficiency.

Performance Management:

• Supported performance reviews and feedback sessions, clarifying expectations and boosting employee development.
• Helped create performance improvement plans, contributing to a 10% increase in team performance.

Payroll and Benefits:

• Worked with payroll to process monthly salaries and benefits, managing transactions worth ₹2 crore annually.
• Administered employee benefits programs, including health insurance and retirement plans, handling inquiries and changes efficiently.

Health and Safety:

• Promoted workplace safety by supporting health initiatives, conducting training, and addressing safety concerns.
• Reduced workplace accidents by implementing new safety protocols and performing regular audits.

Administrative Support:

• Provided essential administrative support to the HR department, managing schedules, meetings, and documentation.
• Contributed to HR projects, demonstrating adaptability and a proactive approach.

• Build brand awareness
• Provide excellent customer experience
• Enhance online visibility and search engine ranking
• Expand customer base and loyalty
• Created and managed an e-commerce platform for selling products online
• Managed social media accounts to promote brand awareness and engage customers