Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aisan Ghassempour

Vancouver,British Columbia

Summary

A comitted and detail-oriented professional with strong customer service and communication skills. Experienced in the auto and retail industries with a focus on customer inquiries. Managed front office operations, manage customer interactions and supporting team activities. Strength points include, excellent communication skills, open, kind and caring personality. Adept at creating positive experiences for customers and collaborating effectively with colleagues to achieve operational goals.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Office Manager

1275590.BC.LTD-Whole Sale Car Dealership
05.2023 - Current
  • Managed day-to-day operations of the office and with a focus on customer assistance.
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Created and maintained filing systems to ensure accurate record keeping.
  • Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Waitress

Chuzo Restaurant, Duesseldorf
03.2021 - 12.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Customer Service

Enpal, Germany
04.2022 - 09.2022
  • approached customers to finalize their contract via e sign
  • Described product and service details to customers to provide information on benefits and advantages.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.

Office Admin

Hoecker Praxis-

Education

BCIT-
Vancouver, BC
04.2023 - 05.2024

Skills

  • Empathy and professionalism
  • Customer service
  • Excellent communication skills
  • Problem solving
  • Attention to Detail
  • Adaptability

Languages

English
Native or Bilingual
German
Native or Bilingual
Persian
Native or Bilingual
Turkish
Full Professional

Timeline

Office Manager

1275590.BC.LTD-Whole Sale Car Dealership
05.2023 - Current

BCIT-
04.2023 - 05.2024

Customer Service

Enpal, Germany
04.2022 - 09.2022

Waitress

Chuzo Restaurant, Duesseldorf
03.2021 - 12.2022

Office Admin

Hoecker Praxis-

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Aisan Ghassempour