Airlie Graham

• Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
• Built strong relationships with clients through clear communication and quality service, leading to referrals and repeat business.
• Stayed up-to-date on industry trends and best practices, incorporating innovative techniques into designs.
• Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines and budgets.
• Assessed client needs and preferences, developing tailored design proposals that exceeded expectations.
• Selected appropriate color schemes, lighting fixtures, fabrics, furniture pieces that aligned with client vision while adhering to budget constraints.
• Specified appropriate products and materials to meet project objectives and design scheme.
• Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
• Determined personalized needs, tastes and design preferences through thorough client consultations.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
• Developed space planning concepts, color palette selections, and textile presentations.
• Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.

Guiding clients choosing the most suitable insurance policy based on their specific needs, financial situation and risk tolerance