Airlie Christopher

• Led planning and execution of test coverage strategy for FIFA Mobile content updates and new releases.
• Led remote local team management to maintain effective collaboration and productivity.
• Coordinated European overnight team activities to support seamless operations during off-hours.
• Maintained detailed 6-month content pipeline schedule outlining release timing and priorities for upcoming content.
• Coordinated weekly team scheduling to ensure adequate coverage and equitable task distribution.
• Led daily meetings to review team progress and resolve operational challenges.
• Approved new content releases through quality sign-off processes that balanced risk assessment on time-sensitive milestones.
• Facilitated daily team meetings to review progress, assess blockers, and confirm next steps for priority items.
• Contributed to LGBTQ+ employee resource group initiatives to promote inclusivity.
• Led cross-functional team to improve quality assurance processes aligned with industry standards and client expectations.

• Performed thorough verification of game systems, focusing on meeting console certification requirements and validating online cross-play compatibility.
• Validated core game functionality through daily checks to ensure consistent quality standards.
• Executed gameplay testing for weapons combat mechanics, abilities, and quests to support overall game quality improvement.
• Executed in-development feature testing to maintain product quality during development cycles.
• Executed update and new release verification to validate release readiness.
• Logged defects and managed regression issue tracking throughout testing phases.
• Collaborated on Microsoft and Sony console certification testing to ensure compliance readiness.
• Executed PC / PS4 / Xbox One cross-play testing to support stable online matchmaking and gameplay.
• Identified, documented, and tracked defects using JIRA, fostering efficient resolution processes.

• Delivered customer support and training through direct calls and Zoom to address platform-related inquiries; investigated customer-reported bugs and data discrepancies to support issue resolution.
• Investigated customer-reported software issues and tracked data trends to identify improvement areas.
• Coordinated collaboration with engineering and data science team members to improve project outcomes.
• Analyzed customer-reported software / data issues to support timely resolution.
• Managed live web and phone support channels, resolving customer inquiries promptly to enhance overall user experience.
• Partnered with Engineering and Data Science team members to support cross-functional delivery.
• Collaborated with cross-functional teams to enhance product functionality based on user feedback.
• Delivered technical support for software applications to troubleshoot and resolve user issues.

• Owned end-to-end development and execution of QA processes across e-commerce websites, customer management software, and anti-money laundering systems.
• Managed quality assurance initiatives to maintain compliance with industry standards and best practices.
• Owned development and implementation of testing strategies to validate product reliability and performance.
• Provided mentorship to junior QA team members to support skill development and knowledge sharing.
• Managed quality assurance initiatives to maintain product reliability and support compliance with industry standards.
• Established and executed testing protocols to support defect detection and improve software performance.

• Conducted event app testing across various mobile platforms to ensure functionality and user experience. across all mobile platforms, both client and product facing. Developed test plans and trained new hires while providing onsite customer support to enhance user experience.
• Developed and executed comprehensive test plans to ensure software quality and functionality.
• Collaborated with cross-functional teams to identify, document, and resolve defects in applications.

• Created test plans and established bug impact and priority workflows to enable effective defect tracking and quality assurance during an unpaid internship.
• Executed routine verification of game features to validate functionality, identify defects, and document bugs for quality assurance.
• Collaborated with development teams to document issues, track progress, and drive timely resolutions.
• Recorded test cases and test outcomes in tracking systems for organized visibility and consistent status sharing.

Electronic Arts

• Participated in focus testing for SSX, NFL Blitz, EA Sports Active, and NBA Jam, evaluating gameplay mechanics and overall player experience.

Hothead Games

• Contributed to focus testing for DeathSpank and DeathSpank: Thongs of Virtue, focusing on gameplay mechanics and player experience.

Propaganda Games

• Contributed to to early development feedback testing on player and vehicle movement for Tron: Evolution

PRE-2007