AIRIYONNA SHAKIR-CUTKELVIN
Los Angeles
Summary
Outgoing and provides superb customer service. Passionate about exceeding goals. Always ready to learn avant-garde strategies to create excellent customer service.
Offering strong communication and interpersonal skills with commitment to learning and growing within the work environment. Brings foundational understanding of customer service and job principles and ability to quickly learn new systems and processes. Ready to use and develop problem-solving and data entry skills in Member Service Representative role.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Developed comprehensive skill set in customer-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and strives to leverage this skill to contribute effectively in new and dynamic role.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Wescom Credit Union
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Resolved customer issues through thorough dispute investigation.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
TELLER
HAB BANK
12.2022 - 10.2023
- Temp Position
- Greet and assist HAB Bank clients and provide them with exceptional service
- Processes large deposits, withdrawals, check cashing, loan payments and other transactions such as issuing cashier's check
- Conduct daily proof of ATM and cash on hand
- Assist in opening and closing the vault daily; assists in balancing vault currently and coin
- Refer customers to the appropriate team members for their banking needs
- Balance cash drawer daily
- Pass vouchers
- Prepare/receive shipment to/ from FRB
- Assist customers via the telephone with basic account inquiries
- Any additional assigned by Branch Management
Financial Customer Service Representative
FIRST ENTERTAINMENT CREDIT UNION
11.2021 - 10.2022
- Responded quickly to meet customer needs and resolve problems
- Modified, opened and closed customer accounts
- Completed thorough and accurate documentation for money movements, deposits or withdrawals
- Resolved discrepancies concerning customers' accounts, improving client satisfaction
- Suggested tactics to improve banking functions and products
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources
- Identified financial needs of customers and presented appropriate product and service options
- Accurately present information and perform tasks associated with opening and closing various account types offered by the credit union
- Possess great attention to detail as you perform monetary and file maintenance transactions, such as account record changes, transactions associated with new deposit accounts, loan transactions, and wire requests
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Referred unresolved customer grievances to designated departments for further
- Navigated multiple computer systems and applications and utilized search tools to find information
- Responded quickly to meet customer needs and resolve problems
Education
Associate of Arts - Psychology
Santa Monica College
HIGH SCHOOL DIPLOMA -
Westchester Enriched Sciences Magnets
Los Angeles, CA06.2013
Skills
- Active Listening
- Critical Thinking
- Active Learning
- Judgment and Decision Making
- Computers and Electronics
- Customer Service
- Strong work ethic
- Dispute resolution
Accomplishments
- Fearless ability to work in different career settings.
Skills And Certifications
Microsoft Office, Excel, PowerPoint, Microsoft Word, Symitar, Xperience
Languages
Japanese
Elementary
Timeline
Member Service Representative
Wescom Credit Union
10.2023 - Current
TELLER
HAB BANK
12.2022 - 10.2023
Financial Customer Service Representative
FIRST ENTERTAINMENT CREDIT UNION
11.2021 - 10.2022
HIGH SCHOOL DIPLOMA -
Westchester Enriched Sciences Magnets
Associate of Arts - Psychology
Santa Monica College
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