Airene Gonsalves
Neustadt,CA
Summary
Results-driven Business Development Support Representative recognized for high productivity and efficient task completion. Possess specialized skills in market research, client relationship management, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless support and growth within business development teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Development
Gemini Canada
Neustadt, CA
11.2019 - Current
- Identifying potential clients and developing methods/solutions to close their deals
- Building and strengthening relationships to maintain, and gain new contracts and business
- Implementing changes, geared towards growth
- Training staff
- Attending events; particularly trade shows
- Using CRM'S and following KPI'S to broaden hits and targets
- Exemplary customer service/problem-solving attitude and handle difficult customer situations to our customer's satisfaction
- Escalate issues when necessary
- Increase sales by proactively providing alternative product offerings or solutions to external customers as appropriate
- Aid in communication between internal customers such as production, accounting, etc
- Promoted up to a higher level of client care after the probationary period
Food and Beverage Manager
Gateway Casinos & Entertainment Ltd.
Hanover, CA
12.2018 - 10.2019
- Processed weekly payroll through ADP, familiar with HRIS systems
- Scheduled staff accordingly to ensure proper staffing levels
- Contribute to the menu, department budget, undertakes corrective action, ensures scheduling and expenditures are controlled
- Organizes food and beverage service for special events
- Resolves customer concerns
- Retain a thorough and updated knowledge of company policies and procedures, provincial and local regulations for casino operations, beverage service and food services
- Liaise with the casino management team to ensure that a high level of effective communication is upheld
- Coordinate department initiatives with Food and Beverage and casino staff
- Identify business opportunities and organize or oversee the development and deliverables of these efforts
- Assist with and/or undertake statistical analysis such as revenue reports, daily reconciliation, price mark ups, food and beverage costing, product inventories and sales analysis of products
- Monitor and process invoices and expenditures and ensure adequate stock levels
- Manage the performance of direct reports including: training, appraising performance, providing positive and corrective feedback, coaching, and administering discipline
Operations Manager
Bingham's Funeral Homes & Cremation Supplies
Scarborough, CA
10.2009 - 12.2018
- Ran weekly payroll, through ADP, while taking care of the accounts payable, receivables, book keeping, and all other financial matters including collections
- Scheduled staff accordingly
- Trained new staff, documenting and compiling their records
- Meeting with clients on a consistent basis to introduce new product lines, and ensure satisfaction, while maintaining a close professional relationship
- Handled all discrepancies that arose
- Enforced quality control, for superior standards of products
- Budgeted weekly and monthly expenses to ensure the company runs smoothly and efficiently without flaw
- Procurement of materials from overseas, local vendors, and other sources as required
- Negotiating pricing on all materials while setting up accounts locking in new costs
Manager
McDonalds Canada
07.2000 - 07.2008
- Responsible for daily operation of the restaurant including cash deposits, customer service, food safety
- Taught crew new procedures and policies and follow up to ensure their implementation
Education
Diploma - Business Management
Humber College
Mississauga, ON, CA07.2007
Diploma - Electronics Engineering
Sheridan College
Brampton, ON, CA12.2004
Skills
- Microsoft Office
- CRM Software
- Inventory Control
- Procurement
- Office Management
- Negotiation
- Inventory
- Process Improvement
- Account Management
- Recruiting
- Payroll
- Accounts Payable
- Purchasing
- Business Development
- Scheduling
- Training
- Accounts Receivable
Certification
Gaming 1, 12/01/18, 12/01/19, Employees who exercise a significant level of decision-making authority or who have significant supervisory or training responsibility.
Timeline
Business Development
Gemini Canada
11.2019 - Current
Food and Beverage Manager
Gateway Casinos & Entertainment Ltd.
12.2018 - 10.2019
Operations Manager
Bingham's Funeral Homes & Cremation Supplies
10.2009 - 12.2018
Manager
McDonalds Canada
07.2000 - 07.2008
Diploma - Business Management
Humber College
Diploma - Electronics Engineering
Sheridan College