Aira Sheriz Caldito
South San Francisco
Summary
Dynamic and results-oriented Customer Service Agent with a proven track record at Hallmark Aviation, excelling in multi-tasking and outstanding communication. Leveraged adaptability and cultural awareness to enhance passenger satisfaction, significantly improving service delivery. Skilled in complaint handling and coordination, consistently prioritized passenger needs, achieving high customer satisfaction ratings.
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in customer service role.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation
06.2023 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize passengers needs.
- Responded to passengers requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
South San Francisco High School
South San Francisco, CA05-2023
Skills
- Customer service
- Multi tasking
- Outstanding communication skills
- Active listening
- Payment processing
- Time management
- Adaptability and flexibility
- Team collaboration
- Decision-making
- Verbal and written communication
- Task prioritization
- Cultural awareness
- Critical thinking
- Follow-up skills
- Coordination
- Documentation
- Reading comprehension
- Complaint handling
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Customer Service Agent
Hallmark Aviation
06.2023 - Current
High School Diploma -
South San Francisco High School
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