Aira Nicole Gozun
Antioch
Summary
Engaged in continuous skill enhancement while contributing to an organization that values teamwork and supports career advancement.
Overview
9
9
years of professional experience
Work History
Crew Member
Trader Joe's
Brentwood, CA
03.2019 - Current
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Associate
In-N-Out Burger
Daly City, CA
01.2017 - 08.2019
- Assisted customers in understanding different menus and provided product information.
- Maintained clean dining room to enhance quality experience.
- Operated cash register, processed transactions accurately and efficiently.
- Collaborated with team members to achieve daily sales goals and objectives.
- Trained new associates on store policies and operational procedures.
Associate
Ross Dress For Less
Westlake, CA
05.2017 - 12.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Education
Bachelor of science - tourism management Angeles
Don Antonio lee chi juan integrated schiool
Bacolor pampanga2014
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Sta. Teresita elementary school
2010
Skills
- Demonstrated exceptional communication skills in customer service interactions
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts
- Assisted in managing multiple tasks efficiently
- Optimized scheduling and prioritization of tasks to enhance productivity
- Assisted in processing cash transactions accurately Supported team in maintaining cash register operations
- Cultivated customer engagement strategies to enhance brand loyalty
Timeline
Crew Member
Trader Joe's
03.2019 - Current
Associate
Ross Dress For Less
05.2017 - 12.2018
Associate
In-N-Out Burger
01.2017 - 08.2019
Bachelor of science - tourism management Angeles
Don Antonio lee chi juan integrated schiool
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Sta. Teresita elementary school