Aira Monique Felix
Ottawa,ON
Summary
Compassionate and driven professional with a strong academic foundation in Biology, Psychology, and Addictions and Mental Health. Experienced in community outreach, electoral operations, and customer service. Skilled in communication, crisis intervention, and supporting diverse populations. Eager to bring empathy, structure, and leadership into roles focused on education, wellness, or community development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Baker/Team Leader Manager
Uncle Tetsu Ottawa
Ottawa, ON
07.2019 - Current
- Supervised daily operations, staff training, and performance evaluations.
- Delivered exceptional customer service and resolved escalated issues.
- Fostered team growth through coaching and mentorship.
Intern- Community Support Worker
Michele Heights Community House
Ottawa, ON
09.2024 - 11.2025
- Supported program implementation for vulnerable community members, including food distribution and after-school programs.
- Conducted wellness checks, facilitated recreational activities, and provided referrals to local services.
- Collaborated with staff on community engagement projects and case documentation.
Deputy Returning Officer
Elections Ottawa- Federal Election
Ottawa, ON
04.2025 - 04.2025
- Oversaw ballot issuance and ensured voting compliance at the polling station.
- Provided assistance to voters, maintained the integrity of the electoral process, and supervised closing and counting procedures.
Information Officer
Elections Canada- Provincial Election
Ottawa, ON
02.2025 - 02.2025
- First point of contact of all the voters.
- Greeted and guided voters with registration and identification queries, ensuring smooth and fair voting experiences.
- Maintained orderly conduct and assisted in the operational setup and dismantling of the polling site.
Education
Graduate Certificate - Addictions & Mental Health
Algonquin College
Ottawa, ON.06-2024
Bachelor of Arts - Biology And Psychology
Carleton University
Ottawa, ON04.2023
Skills
- Leadership & Team Management
- Conflict Resolution & Counseling Support
- Research & Literature Review
- Microsoft Office Proficient
- Communication & Interpersonal Skills
- Trauma-Informed & Culturally Sensitive Practice
- Organization & Problem-Solving
Certification
- Food Handler Certificate
- Standard First Aid/CPR
- WHMIS Certificate
- OHSA Training Certificate
- First Aid for Opioid Poisoning Emergencies
Languages
English
Full Professional
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Deputy Returning Officer
Elections Ottawa- Federal Election
04.2025 - 04.2025
Information Officer
Elections Canada- Provincial Election
02.2025 - 02.2025
Intern- Community Support Worker
Michele Heights Community House
09.2024 - 11.2025
Head Baker/Team Leader Manager
Uncle Tetsu Ottawa
07.2019 - Current
Graduate Certificate - Addictions & Mental Health
Algonquin College
Bachelor of Arts - Biology And Psychology
Carleton University
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